Dynamic and results-oriented ICT professional with hands-on experience as a Technical Support Officer at Kenya Civil Aviation Authority and East African School of Aviation, where I resolved critical system issues to ensure seamless aviation operations and trained staff on software tools, reducing downtime by 30%. Holding a Diploma in Computer Studies and a BSc in Computer Science from Kenyan institutions, I am now advancing my expertise through an MSc in Data Science at Robert Gordon University, mastering data mining, machine learning algorithms and big data technologies. Eager to leverage this blend of practical IT support and advanced data analytics skills in a data-driven role.
# ICT Technical Support
# Big Data Technologies, Database Design & Management
# Data Mining, ML, Predictive Modelling & Deployment
# Data Preparation & Analysis
# Organizing events, supervising activities and managing resources.
# Educating and engaging students, customers, and community members to promote sustainability.
# Promoting environmentally responsible behaviours and supporting humanitarian and social programs.British Red-cross is a large humanitarian charity in the UK, providing emergency response, health services, and fundraising activities through retail outlets and community programs.
# Assisting in retail operations, including customer service, stock management, and sales reporting
# Supporting fundraising efforts through sales of donated goods.
# Enhancing customer experience and operational efficiency in the charity shop as well as monitoring sales trends to inform store operationsA UK-based sports community outreach program run by Robert Gordon University, providing youth with opportunities to engage in organized sports, mentorship, and life skills development
# Encouraging teamwork, discipline, and active participation among attendees
# Supporting event logistics, equipment management, activity tracking and contributing to a safe and well-organized community sports environment
# Increasing youth engagement and participation in structured sports activitiesA UK-based national charity focused on preventing heart disease, funding research, and raising awareness through community outreach and retail stores.
A university-led sustainability initiative promoting eco-friendly products and practices. The GoGreen KEIM shop engages students and the community in environmentally responsible consumption, while tracking product trends and customer engagement.
# Assists with daily shop operations, including inventory tracking and sales recording
# Educates customers on sustainable products and environmentally responsible practices
# Maintains a clean, organized, and inviting shop environment
# Observes customer preferences and product performance to inform stock decisions
# I support promotion of sustainable consumer practices on campus
# Contribute to data-informed insights on inventory and customer engagementA UK charity reducing loneliness and promoting social inclusion for older adults, particularly those over 75. Re-engage connects older people with social activities, volunteers, and digital solutions.
# Monitoring participant engagement and feedback to inform service improvements
# Collaborating with staff and volunteers to implement digital solutions for efficient operations and reporting
# Contributing to outreach initiatives that promote social inclusion and community connections
# Promoting social wellbeing and reducing loneliness among older adults through structured volunteer-led activities
# Contributing to evidence-based improvements in program delivery using participant feedback and engagement dataEASA is a specialized aviation training institution under the Kenya Civil Aviation Authority, offering professional and ab-initio courses in aeronautical engineering, air traffic services, aviation security, and aviation management. Accredited by ICAO as a Platinum Training Centre of Excellence, and an IATA Authorized Training Centre, EASA serves hundreds of students and aviation professionals from Kenya, Africa, and beyond.
# Supported and maintained ICT infrastructure across classrooms, labs, and administrative offices
# Assisted staff and students with hardware, software, and network issues
# Conducted system backups, software updates, and basic cybersecurity checks
# Helped troubleshoot technical issues to ensure uninterrupted delivery of aviation training programs
# Contributed to efficient ICT support for faculty, students, and staff across multiple campusesThe Kenya Red Cross Society is a large voluntary humanitarian organization, auxiliary to national and county governments, dedicated to alleviating human suffering, protecting life and health, and strengthening disaster preparedness and community resilience nationwide.
# Participated in community resilience initiatives and emergency response operations
# Led and engaged in environmental and climate action programs.
# Supported youth programming aligned with the Four Core Red Cross Youth Objectives
# Assisted in resource mobilization ideation and sustainability strategy development
# Trained First Aid, Monitoring & Evaluation, Mental & Psychosocial Support, and Resource Mobilization
# Commended exemplary volunteer’s commitment and adherence to the Seven Fundamental Principles
# Enhanced programming and outreach, particularly in youth engagement and community sensitization
# Contributed to the development of sustainability strategies that strengthened branch capacity
# Inspired youth volunteers to embrace humanitarian values through mentorship and active participation.
# Recognized for professionalism, teamwork, and a results-oriented approach with lasting impact within KRCS Independent ICT support services providing hybrid technical assistance, troubleshooting, and system maintenance for clients across different sectors.
# Delivered technical support and troubleshooting services to individual and business clients
# Installed, configured, and maintained computer hardware, software, and networks
# Provided remote and onsite ICT assistance to ensure system uptime
# Built a consistent client base through reliable and responsive support
# Resolved ICT issues efficiently, minimizing downtime for clients# Robert Gordon University - United Kingdom
# Master`s degree Data Science - current
# Gaining skills on how to uncover patterns and insights from large amounts of information using various analytical methods. My coursework includes handling and organizing big data with tools for storage, processing, and visualization to make sense of complex datasets effectively.Data Analytics & Technology: Exploring emerging trends in data science, machine learning, and AI applications.
Sustainability & Environmental Initiatives: Promoting eco-friendly practices through volunteering and community projects.
Aviation & Aerospace: Following developments in aviation technology, safety, and air traffic management.
Community Engagement and Volunteering: Supporting humanitarian, social inclusion, and youth development programs.
Sports & Team Activities: Participating in team sports and fitness programs to promote collaboration and wellbeing.
Continuous Learning: Attending workshops, online courses, and seminars to enhance technical and professional skills.
categories <- c(
"Data Analytics & Technology",
"Sustainability & Environmental Initiatives",
"Aviation & Aerospace",
"Community Engagement and Volunteering",
"Sports & Team Activities",
"Continuous Learning"
)
values <- c(95, 80, 60, 75, 40, 90)
df <- data.frame(Category = categories, Value = values)
ggplot(df, aes(x = Category, y = Value, fill = Category)) +
geom_bar(stat = "identity") +
coord_flip() +
theme_minimal() +
theme(
legend.position = "none",
axis.text.y = element_text(size = 10)
) +
labs(title = "Interest Levels in various categories",
x = "Categories",
y = "%age Interest Level") +
scale_fill_viridis_d() +
scale_y_continuous(expand = expansion(mult = c(0, 0.05))) # Add small space at end