Monthly Quality Performance Report

%%{init: {'theme': 'base', 'themeVariables': { 'primaryColor': '#003087', 'lineColor': '#444'}}}%%
flowchart TB
    A[Customer Initiates Return] --> B{RMA Created?}
    B -->|Yes| C[Product Received at Warehouse]
    B -->|No| Z[Return Rejected]
    C --> D[Initial Inspection]
    D --> E{Category?}
    E -->|Cosmetic| F[Refurbishable?]
    E -->|Functional Defect| G[Send to Quality]
    E -->|No Fault Found| H[Customer Misuse / NFF]
    F -->|Yes| I[Refurbish & Restock]
    F -->|No| J[Scrap / Recycle]
    G --> K[Root Cause Analysis]
    K --> L[CAPA Issued]
    H --> M[Return to Customer or Credit]
    I & J & L & M --> N[Close RMA]
    classDef highlight fill:#d7191c,stroke:#333,color:white
    class F,J highlight