Executive Summary

This report presents a gap analysis of three platforms used for quality, risk, and compliance management in aged care and community services: AlayaCare, Logiqc, and Centro Assist. The analysis compares each platform across key domains such as scheduling, compliance, policy management, user experience, integration, training, risk management, and analytics.

The objective is to identify:

  • Which platform best supports operational delivery and workforce management
  • Which platform best supports governance, risk, and compliance
  • Where there is duplication, gaps, or opportunities to streamline systems

Objectives & Methodology

The following domains were assessed:

  • Scheduling (rostering, shift allocation, mobile workforce planning)
  • Compliance (standards mapping, audits, accreditation, corrective actions)
  • Policy Management (policy library, version control, approvals, distribution)
  • User Experience (ease of use, navigation, accessibility for frontline staff)
  • Integration (interfaces with HR, payroll, finance, clinical and reporting systems)
  • Training & Knowledge (learning modules, mandatory training tracking, resources)
  • Risk Management (incident reporting, risk registers, mitigation tracking)
  • Analytics & Reporting (dashboards, KPIs, compliance reports, trend analysis)

Each platform was assessed using a qualitative capability rating for each domain:

  • Strong – rich functionality and good alignment to needs
  • Moderate – adequate capability with some limitations
  • Limited – basic capability or significant gaps

These ratings draw on product features, observed use, and alignment to organisational requirements.

Platform Comparison Table

Capability Overview

Interpretation of Results

  • AlayaCare performs strongest in:
    • Scheduling and integration, making it well-suited for operational delivery and workforce management.
    • Providing a user-friendly interface for frontline staff via mobile app and rostering tools.
    • Its main gaps are around governance-grade policy management and structured training content.
  • Logiqc performs strongest in:
    • Compliance and risk management, with mature governance workflows, registers, and audit trails.
    • It is best suited as a governance, risk and compliance (GRC) platform), not as an operational rostering system.
    • User experience is more administration-focused and less suitable for everyday frontline use.
  • Centro Assist performs strongest in:
    • Policy management, training & knowledge, and compliance insights.
    • It provides a strong content and learning environment aligned to standards and policies.
    • Integration and rostering capability are more limited, so it is not positioned as a core operational system.

There is clear overlap between Logiqc and Centro Assist in compliance and governance, and between AlayaCare and Centro Assist in some operational areas (e.g. training and incident-related content).

Users Feedback

Feedback summary table

Recommendations

Based on the qualitative assessment:

  1. Primary Operational Platform – AlayaCare
    • Use AlayaCare as the main system for:
      • Scheduling and rostering
      • Workforce and service delivery operations
      • Integration with payroll, HR, billing and related systems
    • Prioritise optimisation of mobile workflows and staff adoption to realise benefits.
  2. Primary Compliance, Policy & Training Platform – Centro Assist
    • Use Centro Assist as the main platform for:
      • Policies and procedures
      • Training modules and learning pathways
      • Compliance mapping to standards and legislative requirements
    • Align organisational policies, procedures and training plans within this platform.
  3. Targeted Use or Rationalisation of Logiqc
    • Consider phasing down Logiqc as a general-purpose system to:
      • Reduce duplication of compliance and risk records
      • Simplify the system landscape for managers and staff
    • If retained, limit its scope to specific risk/governance registers where it adds unique value.