Estadisticas

      customerID      gender     SeniorCitizen    Partner    Dependents
 0002-ORFBO:   1   Female:3488   Min.   :0.0000   No :3641   No :4933  
 0003-MKNFE:   1   Male  :3555   1st Qu.:0.0000   Yes:3402   Yes:2110  
 0004-TLHLJ:   1                 Median :0.0000                        
 0011-IGKFF:   1                 Mean   :0.1621                        
 0013-EXCHZ:   1                 3rd Qu.:0.0000                        
 0013-MHZWF:   1                 Max.   :1.0000                        
 (Other)   :7037                                                       
     tenure      PhoneService          MultipleLines     InternetService
 Min.   : 0.00   No : 682     No              :3390   DSL        :2421  
 1st Qu.: 9.00   Yes:6361     No phone service: 682   Fiber optic:3096  
 Median :29.00                Yes             :2971   No         :1526  
 Mean   :32.37                                                          
 3rd Qu.:55.00                                                          
 Max.   :72.00                                                          
                                                                        
             OnlineSecurity              OnlineBackup 
 No                 :3498   No                 :3088  
 No internet service:1526   No internet service:1526  
 Yes                :2019   Yes                :2429  
                                                      
                                                      
                                                      
                                                      
            DeviceProtection              TechSupport  
 No                 :3095    No                 :3473  
 No internet service:1526    No internet service:1526  
 Yes                :2422    Yes                :2044  
                                                       
                                                       
                                                       
                                                       
              StreamingTV              StreamingMovies           Contract   
 No                 :2810   No                 :2785   Month-to-month:3875  
 No internet service:1526   No internet service:1526   One year      :1473  
 Yes                :2707   Yes                :2732   Two year      :1695  
                                                                            
                                                                            
                                                                            
                                                                            
 PaperlessBilling                   PaymentMethod  MonthlyCharges  
 No :2872         Bank transfer (automatic):1544   Min.   : 18.25  
 Yes:4171         Credit card (automatic)  :1522   1st Qu.: 35.50  
                  Electronic check         :2365   Median : 70.35  
                  Mailed check             :1612   Mean   : 64.76  
                                                   3rd Qu.: 89.85  
                                                   Max.   :118.75  
                                                                   
  TotalCharges    Churn     
 Min.   :  18.8   No :5174  
 1st Qu.: 401.4   Yes:1869  
 Median :1397.5             
 Mean   :2283.3             
 3rd Qu.:3794.7             
 Max.   :8684.8             
 NA's   :11                 

marketing

Antiguedad

Cargos Mensuales

Cargos Totales

Antiguedad

matriz de correlación

Interpretación A mayor de antiguedad en la empresa mayor cargo total para el cliente, se observa una correlación de 0.83.