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Luke Volm

        
lv972423@wcupa.edu

        
(610) 906-2097

    

    





    

        
Professional Summary

        
Aspiring analytics professional with a passion for data, discovery, and driving informed decisions. Detail-oriented Statistics major at West Chester University, minoring in Business Analytics and Business GIS. Founder and President of the WCU Sports Analytics Club, leading initiatives that apply statistical methods to real sports data. Skilled in data visualization, regression modeling, and exploratory analysis using R and Excel. Recognized as an analytical problem-solver seeking opportunities in statistics, business analytics, or sports analytics.

Education

West Chester University of Pennsylvania

Bachelor of Science, Statistics

• West Chester, PA

Work Experience

Restore Wellness Center

Drawer Agent

  • Greet patients and provide exceptional customer service.
  • Provide accurate information about products, prices and services.
    • Maintain up-to-date knowledge of store merchandise and policies.
  • Build relationships with customers to encourage repeat business.
    • Fortunate to earn “Employee of the Month” for the month of November

Target

Guest Service Advocate

– March 2023 • Limerick, PA

    Collaborated with other departments to provide an excellent guest experience.
  • Restocked shelves
    • Cash register duties
  • Handled returns/exchanges and resolved guest issues
  • Delivered curbside pickup orders to guests

Pro Image Sports

Key Holder

– August 2023 • Pottstown, PA

    Maintained accurate records of merchandise, inventory levels, sales, returns, and staff transactions.
  • Provided customer service including cashiering, merchandising, and restocking shelves.
    • Supervised employees by providing direction on tasks and expectations regarding customer service standards.
  • Performed daily banking duties such as deposits and withdrawals of funds from registers. 
    

        
Skills & Expertise

        
Trend Analysis
Business Analysis
R
Tableau
SPSS
Data Visualizations
Data Mining
AI Tools
Forecasting with Time Series Data
Risk Assessment
ArcGIS Pro
ArcGIS Online
Data Wrangling
Regression Modeling
Microsoft Excel
    


    

        
Activities and Clubs

        
Founder and President of West Chester University’s Sports Analytics Club
Member of West Chester’s Actuary Society Club
“Adopting a family" for the holiday times. Helping families with clothes, toys, anything that is requested by the
family. 
    

        
Projects & Portfolio Links

        
https://rpubs.com/lvolm/1349998
https://rpubs.com/lvolm/1349998
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