ITPro II: Collaboration and Cooperation

Professional IT Skills for the Workplace

Dr Robert Batzinger

Payap University

2026-10-14

1 ITPro II: Collaboration and Cooperation

Professional IT Skills for the Workplace

Dr Robert Batzinger

Payap University

2023-09-13

2 Agenda for today

  • Workshop orientation

  • Google Doc generation

  • Real-time Collaboration

  • Interaction with genAI

  • Explanation of the Challenge

3 Workshop orientation

3.1 Signing up for this workshop

https://classroom.google.com/u/0/c/ODQxNjY3OTI4MTc0

  • Create Google email account

  • Enroll using Google email account

  • Login to your Google email

3.2 Login into Google classroom

  • Select the Class Button

  • Seek out the Course materials

  • Open the desired document and save a copy

4 Google Doc generation

4.1 Quick orientation to Google Docs

  • Sign up and Sign in to Google account

  • Activate Google Docs

  • Establish who is sharing the document

  • Develop and edit the contents

5 Real-time Collaboration

5.1 Basic definition of Key Terms

  • Teamwork: ability of a group of people to work together towards a common goal, while understanding and respecting each other’s individual roles and responsibilities.

    • Collaboration: working together to achieve a common goal

    • Cooperation: working together to help each other achieve various goals

5.2 A 5 min Activity

Join your google doc group, identify the author, and translate the following into English:

  • Sie wissen, dass ich langsam schreibe, allein dies kommt hauptsächlich daher, weil ich mir nie anders gefallen kann, als wenn in kleinem Raum möglichst viel ist, und kurz zu schreiben viel mehr Zeit kostet als lang.

  • On se persuade mieux, pour l’ordinaire, par les raisons qu’on a soi-même trouvées, que par celles qui sont venues dans l’esprit des autres.

  • Dans les champs de l’observation le hasard ne favorise que les esprits préparés.

5.3 Benefits of collaboration and cooperation

  • Increased productivity: When people work together, they are pooling their skills and knowledge to get more done faster.

  • Improved decision-making: When things are considered from different perspectives, the quality of the outcomes of decisions are often better.

  • Increased creativity: The collective intelligence and experience of multiple individuals increases the ability to generate more ideas and better solutions.

  • Stronger relationships: Collaboration and cooperation creates bridges for closer and stronger relationships

  • More job opportunities: Those that master skills related to collaboration and cooperation do well even from remote locations

5.4 Challenges to collaboration and cooperation

  • Conflict: People bring different perspective to the table creating the potential for conflict

  • Lack of communication: Lack of effective communication and transparency will lead to misunderstandings and problems.

  • Different working styles: People have different working styles, work ethics, and vision of the product that is needed.

  • Lack of trust: When people do not trust each other, they end up working against each other.

6 Steps to Collaborate in Google Docs

6.1 Open and Share a Google Doc:

  • Open the document

  • Click the Share button.

  • In the Share dialog box:

    • enter the email addresses of each you want to share the document with.

    • for each person, choose an appropritate permission: Viewer, Commenter, or Editor.

6.2 Drafting / Making changes

  • List out ideas in brain-storming mode

  • Use chat to verify roles and ideas

  • Reorganize once the ideas are on the screen

  • Add text that contributes to the body

  • Draft ideas in a distinct location

  • Add comments on areas requiring further processing and discussion

6.3 Adding comments and suggestions

  • Comments / suggestions: Click the Comment/Suggestion button and type in the text box that appears.

  • Highlight late changes

6.4 Tracking changes

  • Click the Review tab and select Track Changes

  • Review the author, date and text of changes made

6.5 Resolving conflicts

  • The Resolve Conflicts function can be used to merge the changes

  • The goal is to create better documents

  • Use audio chat to help smooth differences between colleagues

  • Use comments to flag areas that require further discussion and development

6.6 Real-time collaboration

  • Simultaneous chat

  • One member in the chat uses a shared screen

  • Other members edit in their web browsers

  • Resist tradition of having only one secretary for the group

  • Encourage drafting in different location and editing in the final draft

  • Use the ID buttons to locate what colleagues are working on

6.7 Tips for Successful Collaboration

  • Set clear goals and expectations

  • Communicate effectively

  • Be respectful of others’ contributions

  • Be willing to compromise

  • Be flexible and adaptable

How to share a Google Doc:

6.8 Tips for Successful Collaboration

  • Set clear goals and expectations. Make sure there is agreement on the direction of the project

  • Communicate effectively: Communication is key to successful collaboration. Make sure to communicate regularly with your collaborators and to keep them updated on your progress.

  • Be respectful of others’ contributions: Everyone’s contributions are important, so be respectful of the work that others have done.

  • Be willing to compromise: Working together means allowing others to contribute. Collective intelligence kicks in only when there is teamwork attempting to build a quality product

  • Be flexible and adaptable: Things don’t always go according to plan, so be flexible and adaptable. Be willing to change your plans as needed.

  • Teamwork is the ability of a group of people to work together towards a common goal, while understanding and respecting each other’s individual roles and responsibilities.

Teamwork is essential for success in many areas of life, including the workplace, sports, and education. When people work together as a team, they can achieve more than they could on their own.

6.9 Key elements of teamwork:

  • Communication: Team members must be able to communicate effectively with each other, sharing information, ideas, and concerns clearly and concisely

  • Collaboration: Team members must be willing to collaborate with each other, working together to achieve a common goal.

  • Trust: Team members must trust each other, believing that everyone on the team is working towards the same goal and that they will follow through on their commitments.

6.10 Benefits of teamwork:

  • Increased productivity: Working together helps members to pool their skills and knowledge to get more done.

  • Improved decision-making: Collaborators bring different perspectives to the table, and lead to better decisions.

  • Increased creativity: Active teams generate more ideas and solutions.

  • Stronger relationships: Collaboration builds stronger relationships between people.

  • Increased job satisfaction: Members of effective teams are more likely to have job satisfaction.

6.11 Suggestions for improving teamwork

  • Be a good communicator: Listen to conversation and ideas and respond clearly and concisely.

  • Be willing to collaborate: Share ideas and tasks, working towards a common goal.

  • Be respectful of others: Respect the skills and contributions of your team members, providing assistance and support.

  • Be trustworthy: Be reliable and follow through on your commitments; honesty and transparency go a long way.

7 genAI

7.1 Current Choices for genAI:

  • Bing Chat: copilot.com - General Text and Image

  • Google: gemini.google.com - Text and software development

  • Claude: https://claude.ai - Communication of text and data

  • ChatGPT: Open AI https://chatgpt.com - Cutting edge LLM and agents

  • Grok: https://grok.com - Removal of social filters

  • Deepseek - 深度求索 https://www.deepseek.com - Small Chinese LLM

7.2 Chinese AI apps to watch

  • CapCut: ByteDance

  • Kimi: Moonshot AI

  • DeepSeek: DeepSeek

  • Ernie: Baidu

  • Qwen: Alibaba

7.3 Key Characteristics of Effective Prompts

  • Clear Persona and Role Assignment: Define the role of AI to set the appropriate tone, depth of knowledge, and perspective for the response.

  • Precise Context and Background: provide situational background, target audience, or foundational data required to tackle the task to eliminates ambiguity and reduce incorrect assumptions about the environment or objective.

  • Explicit Task and Actionable Instructions Unambiguous statement of what needs to be done to keep the output focused and actionable.

  • Clear Constraints and Guardrails Outline boundaries, such as length limits, formatting rules, specific technologies or libraries to avoid, or topics to exclude to prevent unwanted elaboration, off-topic tangents, or the use of outdated methods.

  • Structured Output Format: Specify how the response should be organized (e.g., Markdown tables, bulleted implementation steps, JSON objects, or academic headings) to saves time.

  • Concrete Examples: a pattern for the AI to follow, which is especially useful for formatting tasks, style matching, or complex classification logic.

7.4 Activity : Creating genAI prompts

7.5 Some examples

  • Generate ….

  • Tell me about ….

  • Imagine that ….

  • Act as if ….

  • Do you know about ….

  • Start a new conversation on new topic.

7.6 Successful Chats

7.7 Restricted areas

  • Discriminatory or hateful language

  • Propaganda or instigating social unrest

  • Violation of privacy

  • Damaging or misrepresenting another’s reputation

  • Pornography

  • Dangerous substances or procedures, weapons

7.8 Recording the conversation

  1. Copy the text from your chatbox window, and paste it into a writing program of your choosing. Save the file.

  2. Screenshot your chat conversations. This will save an image.

7.9 Various uses of genAI

  1. Brand Creation

  2. Coding for Websites

  3. Chatbot/Virtual Assistant

  4. Content Calendars

  5. Contracts

  6. Clears Art Blocks

  7. Email Campaigns

  8. Employee Handbooks

  9. Essay assessment

  10. Explain difficult concepts

  11. Financial Reports

  12. Forms Creation

  13. General learning docs

  14. Hashtags

  1. Invoice Creation

  2. Javascript and Python code

  3. Keywords

  4. Language Learnings conversations

  5. Legal Documents

  6. Letter Writing

  7. Market analysis

  8. Meal Plans

  9. Bulleted outlines

  10. Personalized branding

  11. Plagiarism Checker

  12. Policies and Procedures

  13. Product Descriptions

  1. Product Packaging Design

  2. References

  3. Respond to Texts

  4. Resume Cover Letters

  5. Sales Funnels

  6. Sales Pitching

  7. Scientific Papers, Abstracts, Research Papers

  8. Slide presentations

  9. Technical Manuals

  10. Templates

  11. Tests

  12. Tutorials

  13. Audio read outs and Voice over

7.10 General learning docs

  • curriculum

  • courses syllabi

  • lesson plans

  • surveys

  • self-assessment

  • quizzes

  • tests

7.11 If you get an error message

  1. Get genAI to try again

  2. Consider expanding the context using words like

    1. Expand on …

    2. Please continue

    3. Rephrase your description of …

8 Challenge for Week 1

8.1 Overview

  1. Form a team of 3.

  2. Choose one of the 3 scenarios to write a 5 page document.

  3. Establish a Google doc as a collaborative space for your team and the instructors.

  4. Work collectively to use genAI to draft, develop and edit your response to Scenario.

  5. Use genAI to evaluate the quality of your document and make appropriate changes.

  6. Submit your response by 20 Sept 2023.

8.2 Scenario 1: Economic impact of the war in Iran

As the War in Iran continues to escalate, there has been multiple broadcasts suggesting a wide range of pending economic problems in Thailand. Identify the relationship between the war in Iran and the potential for a rise in consumer prices in Thailand. Identify a means for determining which broadcasts are realistic projections and which come from speculation and rumors. Assume that the current conflict continues for another 3-6 months and provide a forecast that contrasts the anticipated levels of inflation that the war will have on consumer costs in various sectors in Thailand: (such as clothing, food, electricity, gasoline, transportation, and USD/Thai Baht exchange rates). Identify the rationale used to determine these values. Attempt to differentiate between data based on rumors and speculation and based on past market behavior. Suggest a method for determining the reliability of the published forecasts and for developing a reasonable strategy for surviving the economic impact of this war.

8.3 Scenario 2: Commercial ads for genAI Bootcamps

With the rapid growth of genAI there has been an explosion of video ads similar to this one:

https://www.youtube.com/shorts/cNS4wztdTGU?feature=share

Write a 5 page paper to suggest the marketing strategy that is behind these ads and provide evidence that can prove or disprove the various bold claims made by them. Identify a means to determine if such ads are a scam or are telling the truth. Suggest a method for evaluating the validity and relevance for such ads. Suggest steps to be taken by individuals and by governments to ensure truth in advertisements. Conclude with recommendations for younger siblings considering an educational path after graduation from high school in the age of genAI. Provide evidence that your recommendations are cost-effective means for equipping them for employment in a world using genAI

8.4 Scenario 3: validity and veracity of genAI generated ads.

Now that genAI can create video and audio voice-overs, it is easy to create ads for the internet like these:

https://youtu.be/L1NGh1jYUSE

Suggest a strategy to determine the truthfulness of such video clips. What common marketing techniques were used to convince potential customers to buy what they are selling? Attempt to determine how common this type of commercial messaging is among ads shown on YouTube. Identify the pattern of information flow common to this type of ad.