ITPro II: Collaboration and Cooperation

Professional IT Skills for the Workplace

Dr Robert Batzinger

Payap University

2025-10-15

1 ITPro II: Collaboration and Cooperation

Professional IT Skills for the Workplace

Dr Robert Batzinger

Payap University

2023-09-13

2 Agenda for today

  • Workshop orientation

  • Google Doc generation

  • Real-time Collaboration

  • Interaction with ChatGPT

  • Explanation of the Challenge

3 Workshop orientation

3.1 Signing up for this workshop

https://classroom.google.com/c/NjIxNzQ1NjExMTE4?cjc=krcvljv

  • Create Google email account

  • Enroll using Google email account

  • Login to your Google email

3.2 Login into Google classroom

  • Select the Class Button

  • Seek out the Course materials

  • Open the desired document and save a copy

4 Google Doc generation

4.1 Quick orientation to Google Docs

  • Sign up and Sign in to Google account

  • Activate Google Docs

  • Establish who is sharing the document

  • Develop and edit the contents

5 Real-time Collaboration

5.1 Basic definition of Key Terms

  • Teamwork: ability of a group of people to work together towards a common goal, while understanding and respecting each other’s individual roles and responsibilities.

    • Collaboration: working together to achieve a common goal

    • Cooperation: working together to help each other achieve various goals

5.2 5 min Activity

Join your google doc group, identify the author, and translate the following into English:

  • Sie wissen, dass ich langsam schreibe, allein dies kommt hauptsächlich daher, weil ich mir nie anders gefallen kann, als wenn in kleinem Raum möglichst viel ist, und kurz zu schreiben viel mehr Zeit kostet als lang.

  • On se persuade mieux, pour l’ordinaire, par les raisons qu’on a soi-même trouvées, que par celles qui sont venues dans l’esprit des autres.

  • Dans les champs de l’observation le hasard ne favorise que les esprits préparés.

5.3 Benefits of collaboration and cooperation

  • Increased productivity: When people work together, they are pooling their skills and knowledge to get more done faster.

  • Improved decision-making: When things are considered from different perspectives, the quality of the outcomes of decisions are often better.

  • Increased creativity: The collective intelligence and experience of multiple individuals increases the ability to generate more ideas and better solutions.

  • Stronger relationships: Collaboration and cooperation creates bridges for closer and stronger relationships

  • More job opportunities: Those that master skills related to collaboration and cooperation do well even from remote locations

5.4 Potential problems with collaboration and cooperation

  • Conflict: People bring different perspective to the table creating the potential for conflict

  • Lack of communication: Lack of effective communication and transparency will lead to misunderstandings and problems.

  • Different working styles: People have different working styles, work ethics, and vision of the product that is needed.

  • Lack of trust: When people do not trust each other, they end up working against each other.

6 Steps to Collaborate in Google Docs

6.1 Open and Share a Google Doc:

  • Open the document

  • Click the Share button.

  • In the Share dialog box:

    • enter the email addresses of each you want to share the document with.

    • for each person, choose an appropritate permission: Viewer, Commenter, or Editor.

6.2 Drafting / Making changes

  • List out ideas in brain-storming mode

  • Use chat to verify roles and ideas

  • Reorganize once the ideas are on the screen

  • Add text that contributes to the body

  • Draft ideas in a distinct location

  • Add comments on areas requiring further processing and discussion

6.3 Adding comments and suggestions

  • Comments / suggestions: Click the Comment/Suggestion button and type in the text box that appears.

  • Highlight late changes

6.4 Tracking changes

  • Click the Review tab and select Track Changes

  • Review the author, date and text of changes made

6.5 Resolving conflicts

  • The Resolve Conflicts function can be used to merge the changes

  • The goal is to create better documents

  • Use audio chat to help smooth differences between colleagues

  • Use comments to flag areas that require further discussion and development

6.6 Real-time collaboration

  • Simultaneous chat

  • One member in the chat uses a shared screen

  • Other members edit in their web browsers

  • Resist tradition of having only one secretary for the group

  • Encourage drafting in different location and editing in the final draft

  • Use the ID buttons to locate what colleagues are working on

6.7 Tips for Successful Collaboration

  • Set clear goals and expectations

  • Communicate effectively

  • Be respectful of others’ contributions

  • Be willing to compromise

  • Be flexible and adaptable

How to share a Google Doc:

6.8 Tips for Successful Collaboration

  • Set clear goals and expectations. Make sure there is agreement on the direction of the project

*Communicate effectively: Communication is key to successful collaboration. Make sure to communicate regularly with your collaborators and to keep them updated on your progress.

  • Be respectful of others’ contributions: Everyone’s contributions are important, so be respectful of the work that others have done.

  • Be willing to compromise: Working together means allowing others to contribute. Collective intelligence kicks in only when there is teamwork attempting to build a quality product

  • Be flexible and adaptable: Things don’t always go according to plan, so be flexible and adaptable. Be willing to change your plans as needed.

  • Teamwork is the ability of a group of people to work together towards a common goal, while understanding and respecting each other’s individual roles and responsibilities.

Teamwork is essential for success in many areas of life, including the workplace, sports, and education. When people work together as a team, they can achieve more than they could on their own.

6.9 Key elements of teamwork:

  • Communication: Team members must be able to communicate effectively with each other, sharing information, ideas, and concerns clearly and concisely

  • Collaboration: Team members must be willing to collaborate with each other, working together to achieve a common goal.

  • Trust: Team members must trust each other, believing that everyone on the team is working towards the same goal and that they will follow through on their commitments.

6.10 Benefits of teamwork:

  • Increased productivity: Working together helps members to pool their skills and knowledge to get more done.

  • Improved decision-making: Collaborators bring different perspectives to the table, and lead to better decisions.

  • Increased creativity: Active teams generate more ideas and solutions.

  • Stronger relationships: Collaboration builds stronger relationships between people.

  • Increased job satisfaction: Members of effective teams are more likely to have job satisfaction.

6.11 Suggestions for improving teamwork

  • Be a good communicator: Listen to conversation and ideas and respond clearly and concisely.

  • Be willing to collaborate: Share ideas and tasks, working towards a common goal.

  • Be respectful of others: Respect the skills and contributions of your team members, providing assistance and support.

  • Be trustworthy: Be reliable and follow through on your commitments; honesty and transparency go a long way.

7 Interaction with LLM (ChatGPT)

7.1 Current Choices for Using ChatGPT

  • ChatGPT: OpenAI.com

  • Bing Chat: copilot.com

  • Google: gemini.google.com

  • Claude: Claude.AI

7.2 Chinese AI apps to watch

  • CapCut: ByteDance

  • Kimi: Moonshot AI

  • DeepSeek: DeepSeek

  • Doubao: ByteDance

  • Ernie: Baidu

  • Qwen: Alibaba

7.3 Activity : Creating ChatGPT prompts

7.4 Establishing a context:

  • Generate ….

  • Tell me about ….

  • Imagine that ….

  • Act as if ….

  • Do you know about ….

7.5 Successful Chats with ChatGPT

  • Ask the model clear, precise and specific questions

  • Keep ChatGPT on Point

  • Be articulate

  • Be patient

  • Provide enough good information

  • Offer specific directions

7.6 Restricted areas

  • Discriminatory or hateful language

  • Propaganda or instigating social unrest

  • Violation of privacy

  • Damaging or misrepresenting another’s reputation

  • Pornography

  • Dangerous substances or procedures, weapons

7.7 Recording the conversation

  1. Copy the text from your chatbox window, and paste it into a writing program of your choosing. Save the file.

  2. Screenshot your chat conversations. This will save an image.

7.8 Various uses of ChatGPT

  1. Brand Creation

  2. Coding for Websites

  3. Chatbot/Virtual Assistant

  4. Content Calendars

  5. Contracts

  6. Clears Art Blocks

  7. Email Campaigns

  8. Employee Handbooks

  9. Essay assessment

  10. Explain difficult concepts

  11. Financial Reports

  12. Forms Creation

  13. General learning docs

  14. Hashtags

  1. Invoice Creation

  2. Javascript and Python code

  3. Keywords

  4. Language Learnings conversations

  5. Legal Documents

  6. Letter Writing

  7. Market analysis

  8. Meal Plans

  9. Bulleted outlines

  10. Personalized branding

  11. Plagiarism Checker

  12. Policies and Procedures

  13. Product Descriptions

  1. Product Packaging Design

  2. References

  3. Respond to Texts

  4. Resume Cover Letters

  5. Sales Funnels

  6. Sales Pitching

  7. Scientific Papers, Abstracts, Research Papers

  8. Slide presentations

  9. Technical Manuals

  10. Templates

  11. Tests

  12. Tutorials

  13. Voices

7.9 General learning docs

  • curriculum

  • courses syllabi

  • lesson plans

  • surveys

  • self-assessment

  • quizzes

  • tests

7.10 If you get an error message

  1. Get ChatGPT to try again

  2. Consider expanding the context using words like

    1. Expand on …

    2. Please continue

    3. Rephrase your description of …

8 Week 1 Challenge

8.1 Overview

  1. Form a team of 3.

  2. Choose one of the 3 scenarios to write a 5 page document.

  3. Establish a Google doc as a collaborative space for your team and the instructors.

  4. Work collectively to use ChatGPT to draft, develop and edit your response to Scenario.

  5. Use ChatGPT to evaluate the quality of your document and make appropriate changes.

  6. Submit your response by 20 Sept 2023.

8.2 Scenario 1

Write a 5 page whitepaper to warn small business owners in Thailand about the impact of new Thai law for digital privacy on the design, maintenance and operation of customer databases. Your paper needs to answer the following questions:

  • What customer information is permitted and what information requires special handling?

  • What are the consequences if sensitive personal information is leaked either through the actions of an outside hacker or by mistake of an employee?

  • Does this law pertain to surveys, warranty registration, signup for events, customer sales history, and mailing lists?

  • Can employees be held personally responsible for data leaks of the contents of databases held by their company databases they use?

  • What is the best way to secure customer data?

  • If the data analysis is analyzed and processed, what permissions are required from the customer?

  • If a marketing firm is hired to process the data, what steps are needed to protect the company from litigation concerning data privacy?

8.3 Scenario 2

An elderly couple runs a small 5-room bed and breakfast establishment that normally only caters to tourists from a nearby city. Their current operation requires cash on check and reservations must be made by mail or by fax on a machine kept in town. There is no web page and no internet, mobile phone, or telephone service at the bed and breakfast location. Write a 5-page proposal describing a cost-effective strategy for attracting more customers. Identify all special training and changes that would be required by the workers at the homestay. You need to estimate the approximate total cost of all the changes you propose.

8.4 Scenario 3.

Ten German students who speak no Thai are planning to visit Chiang Mai in April. They are working on a project to identify and describe inexpensive tourist destinations that are also interesting and friendly towards German-speaking tourists. You need to create a 3-day itinerary that would appeal to German tourists in their 20’s and would cost less than 1,200 baht per tourist (including food, accommodations, entrance fees, and transportation within Chiang Mai). The itinerary must accommodate even the 4 students who have asthma and are very sensitive to air pollution. Write a 5-page description of the itinerary that identifies sights to be visited, accommodations, suggested vendors for food, snacks and drinks. The time, cost and location of each item on the 3-day tour needs to be identified.