Table 1. Descriptive Statistics (N = 150)
| Variable |
N = 150 |
| Customer Satisfaction |
|
| Very Low |
7 (4.7%) |
| Low |
37 (24.7%) |
| Medium |
72 (48.0%) |
| High |
18 (12.0%) |
| Very High |
16 (10.7%) |
| Delivery Time (days) |
|
| Mean ± SD |
3.06 ± 1.94 |
| Median (Q1, Q3) |
2.87 (1.26, 4.49) |
| Min, Max |
0.00, 7.00 |
| Uses Scales |
31 (20.7%) |
| Retail Sales (USD) |
|
| Mean ± SD |
3,396 ± 1,717 |
| Median (Q1, Q3) |
3,300 (2,089, 4,100) |
| Min, Max |
600, 11,000 |
| Metro Area |
|
| Non-Metro |
71 (47.3%) |
| Metro |
79 (52.7%) |
| On-time Promise |
|
| No Promise |
97 (64.7%) |
| Promise |
53 (35.3%) |
| Delivery Type |
|
| Standard |
103 (68.7%) |
| Express |
47 (31.3%) |