Who am I?

Hi! I’m Ngoc Minh Duc (Steven) Trinh, based in San Antonio, Texas. I’m a Business Analytics student who enjoys data-driven problem solving, customer-focused operations, and clear, visual communication.

• Email: ductrinhsteven2004@gmail.com
• Phone: 726-600-5772
• Languages: English, Vietnamese

Personal Background

I’m fascinated by how analytics can improve day-to-day operations and long-term strategy. I have experience tutoring business courses, working in retail eCommerce operations, and supporting student services. I like balancing technical work (R, SAS, Excel) with people-facing roles and teamwork. Outside of class, I enjoy photography and volunteering.

Academic Background

• The University of Texas at San Antonio (UTSA) — B.B.A. in Business Analytics, Alvarez Business Honors (Expected May 2026); GPA 3.76/4.0; 85% degree progress.
• San Antonio College — A.A. in Business Administration with Honors Distinction; GPA 3.88/4.0; Phi Theta Kappa; President’s List.
• Broward College — A.A. in Business Administration; GPA 3.57/4.0; Outstanding Performance Scholarship.
• International School of North America — IB Bilingual Diploma; GPA 3.7/4.0; Honor Student; CAS Certificate.

Professional Background

• Business Professional Tutor, Academic Success Center (2024–present)
  Monitor progress, give targeted feedback, and develop custom tutoring plans in finance, marketing, and management.
• Curbside Personal Shopper, H‑E‑B (2023–present)
  Retrieve and stage eCommerce orders, assist customers, and collaborate in a fast-paced team environment.
• Student Assistant, Writing Success Center (2023–2024)
  Front-desk operations, appointment management, and basic tech support for students and staff.
• Intern, Gemadept Corporation (PIP Unit), Ho Chi Minh City (2021–2022)
  Contributed to analytics and reporting, collaborated with cross‑functional teams, and supported process improvement.

Experience with R and Data Mining

• Comfortable with R for data wrangling, visualization, and reporting with R Markdown.
• Interested in exploratory analysis for operational KPIs (e.g., response/retrieval times) and business questions (e.g., campaign effectiveness).

Experience with other analytic software

• SAS Enterprise Guide, Microsoft Office (Excel/PowerPoint/Word), Adobe Creative, and short-form photo/video editing tools.
• Comfortable with pivot tables, basic ETL, and creating dashboards or structured reports.

Experience with community service

• Leadership & Activities: Vice President, Photography Club (content planning, workshops, and quality control).
  
• Community Engagement: 10+ charity trips in Ho Chi Minh City; SOS Village fundraising; educational justice tutoring (Texas).