Virtual Consultation
Nguyen Viet Hoang Data Curation
2025-09-16
Quantitiative Analysis
Survey for Doctors
Section 1: General Information
| Demographic Characteristics of Doctors | ||
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 |
|---|---|---|
| Age | 29.99 (± 6.23) | 36.42 (± 10.80) |
| Gender | ||
| Â Â Â Â Female | 139 (70%) | 96 (56%) |
| Â Â Â Â Male | 59 (30%) | 76 (44%) |
| Average Monthly Income | ||
| Â Â Â Â Under 200 USD | 92 (47%) | 2 (1.2%) |
| Â Â Â Â 200 - 400 USD | 23 (12%) | 24 (14%) |
| Â Â Â Â 400 - 720 USD | 17 (8.7%) | 5 (2.9%) |
| Â Â Â Â 720 - 1.280 USD | 38 (19%) | 8 (4.7%) |
| Â Â Â Â 1.280 - 2.080 USD | 24 (12%) | 33 (19%) |
| Â Â Â Â 2.080 - 3.200 USD | 2 (1.0%) | 49 (28%) |
| Â Â Â Â Over 3.200 USD | 0 (0%) | 51 (30%) |
| Years in Healthcare | ||
| Â Â Â Â Under 6 years | 114 (58%) | 60 (35%) |
| Â Â Â Â From 6 to 10 years | 45 (23%) | 40 (23%) |
| Â Â Â Â From 11 to 15 years | 27 (14%) | 33 (19%) |
| Â Â Â Â Over 16 to 20 years | 9 (4.5%) | 16 (9.3%) |
| Â Â Â Â Over 20 years | 3 (1.5%) | 23 (13%) |
| Hometown | ||
| Â Â Â Â Hanoi or Ho Chi Minh City | 51 (26%) | 66 (39%) |
| Â Â Â Â Other Urban Area | 49 (25%) | 42 (25%) |
| Â Â Â Â Rural or Mountainous Area | 83 (42%) | 46 (27%) |
| Â Â Â Â Suburban Area | 15 (7.6%) | 16 (9.4%) |
| Currently live with | ||
| Â Â Â Â Alone | 97 (49%) | 42 (24%) |
| Â Â Â Â With a partner or spouse | 11 (5.6%) | 16 (9.3%) |
| Â Â Â Â With a spouse and your children | 47 (24%) | 71 (41%) |
| Â Â Â Â With a spouse, children, and other family members (parents/siblings) | 43 (22%) | 43 (25%) |
| 1 Mean (± SD); n (%) | ||
What is your academic rank or degree?
(You may select multiple answers)
| Clinical Training and Professional Stage | ||
| Distribution of general doctors and resident doctors by hospital | ||
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 |
|---|---|---|
| Doctor | ||
| Â Â Â Â Yes | 141 (71%) | 84 (49%) |
| Â Â Â Â No | 57 (29%) | 88 (51%) |
| Resident Doctor | ||
| Â Â Â Â Yes | 57 (29%) | 88 (51%) |
| Â Â Â Â No | 141 (71%) | 84 (49%) |
| 1 n (%) | ||
| Postgraduate Professional Qualifications | ||
| Distribution of Specialist Level I and II doctors by hospital | ||
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 |
|---|---|---|
| Specialist Level I Doctor | ||
| Â Â Â Â Yes | 17 (9%) | 54 (31%) |
| Â Â Â Â No | 181 (91%) | 118 (69%) |
| Specialist Level II Doctor | ||
| Â Â Â Â Yes | 10 (5%) | 17 (10%) |
| Â Â Â Â No | 188 (95%) | 155 (90%) |
| 1 n (%) | ||
| Academic Degrees | ||
| Distribution of doctors with Master's and PhD degrees by hospital | ||
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 |
|---|---|---|
| Master's degree | ||
| Â Â Â Â Yes | 47 (24%) | 75 (44%) |
| Â Â Â Â No | 151 (76%) | 97 (56%) |
| PhD | ||
| Â Â Â Â Yes | 5 (3%) | 6 (3%) |
| Â Â Â Â No | 193 (97%) | 166 (97%) |
| 1 n (%) | ||
| Academic Titles of Medical Staff | ||
| Distribution of Associate Professors and Professors by hospital | ||
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 |
|---|---|---|
| Associate Professor | ||
| Â Â Â Â Yes | 0 (0%) | 2 (1%) |
| Â Â Â Â No | 198 (100%) | 170 (99%) |
| Professor | ||
| Â Â Â Â Yes | 0 (0%) | 1 (1%) |
| Â Â Â Â No | 198 (100%) | 171 (99%) |
| 1 n (%) | ||
What is the name of your department/unit?
| Distribution of Doctors by Department | ||
| Comparison of department affiliations across two hospitals | ||
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 |
|---|---|---|
| Department | ||
| Â Â Â Â Anesthesiology | 0 (0%) | 12 (7.0%) |
| Â Â Â Â Breast Center | 0 (0%) | 12 (7.0%) |
| Â Â Â Â Cardiology | 0 (0%) | 4 (2.3%) |
| Â Â Â Â Diagnostic Imaging | 0 (0%) | 1 (0.6%) |
| Â Â Â Â Emergency Department | 7 (3.5%) | 6 (3.5%) |
| Â Â Â Â ENT Department | 2 (1.0%) | 0 (0%) |
| Â Â Â Â Gastroenterology | 11 (5.6%) | 3 (1.7%) |
| Â Â Â Â Hepatobiliary Department | 6 (3.0%) | 1 (0.6%) |
| Â Â Â Â Immunology | 6 (3.0%) | 0 (0%) |
| Â Â Â Â Internal Medicine | 10 (5.1%) | 40 (23%) |
| Â Â Â Â Nutrition Department | 4 (2.0%) | 0 (0%) |
| Â Â Â Â Obstetrics and Gynecology | 0 (0%) | 18 (10%) |
| Â Â Â Â Oncology Center | 1 (0.5%) | 0 (0%) |
| Â Â Â Â Orthopedics | 0 (0%) | 5 (2.9%) |
| Â Â Â Â Other | 67 (34%) | 10 (5.8%) |
| Â Â Â Â Pediatrics | 66 (33%) | 32 (19%) |
| Â Â Â Â Regenerative Medicine | 0 (0%) | 3 (1.7%) |
| Â Â Â Â Rehabilitation | 0 (0%) | 1 (0.6%) |
| Â Â Â Â Reproductive Support Department | 0 (0%) | 7 (4.1%) |
| Â Â Â Â Respiratory Center | 10 (5.1%) | 0 (0%) |
| Â Â Â Â Surgery | 8 (4.0%) | 4 (2.3%) |
| Â Â Â Â Thyroid Center | 0 (0%) | 1 (0.6%) |
| Â Â Â Â Vaccination Center | 0 (0%) | 2 (1.2%) |
| Â Â Â Â VinUniversity - College of Health Sciences | 0 (0%) | 1 (0.6%) |
| Â Â Â Â Women's Health Center | 0 (0%) | 9 (5.2%) |
| 1 n (%) | ||
What type of internet connection do you use most frequently at home?
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 | p-value2 |
|---|---|---|---|
| Internet Usage | 0.091 | ||
| Â Â Â Â I do not have regular access to the internet | 0 (0%) | 1 (0.6%) | |
| Â Â Â Â Mobile Data (3G/4G/5G) | 96 (48%) | 64 (37%) | |
| Â Â Â Â Personal Broadband (Wi-Fi) | 76 (38%) | 81 (47%) | |
| Â Â Â Â Public Wi-Fi (hospital, cafes, libraries, etc.) | 26 (13%) | 26 (15%) | |
| Frequency of Internet Issues | 0.017 | ||
| Â Â Â Â Rarely or Never | 26 (13%) | 40 (23%) | |
| Â Â Â Â Once a month | 10 (5.1%) | 17 (9.9%) | |
| Â Â Â Â Once a week | 21 (11%) | 11 (6.4%) | |
| Â Â Â Â A few times a week | 83 (42%) | 67 (39%) | |
| Â Â Â Â Once a day | 14 (7.1%) | 13 (7.6%) | |
| Â Â Â Â Multiple times a day | 44 (22%) | 24 (14%) | |
| Daily Device Usage for Work or Study | <0.001 | ||
| Â Â Â Â Less than 1 hour | 4 (2.0%) | 5 (2.9%) | |
| Â Â Â Â 1-3 hours | 98 (49%) | 43 (25%) | |
| Â Â Â Â 3-5 hours | 60 (30%) | 47 (27%) | |
| Â Â Â Â More than 5 hours | 36 (18%) | 77 (45%) | |
| Daily Non-Work/Study Device Usage | 0.5 | ||
| Â Â Â Â Less than 1 hour | 37 (19%) | 31 (18%) | |
| Â Â Â Â 1-3 hours | 124 (63%) | 108 (63%) | |
| Â Â Â Â 3-5 hours | 33 (17%) | 25 (15%) | |
| Â Â Â Â More than 5 hours | 4 (2.0%) | 8 (4.7%) | |
| Social Media Usage | 0.4 | ||
| Â Â Â Â Never | 0 (0%) | 1 (0.6%) | |
| Â Â Â Â Occasionally (once a week or less) | 27 (14%) | 26 (15%) | |
| Â Â Â Â Daily (1-3 times per day) | 94 (47%) | 85 (49%) | |
| Â Â Â Â Multiple times per day | 68 (34%) | 47 (27%) | |
| Â Â Â Â Anytime possible (addicted) | 9 (4.5%) | 13 (7.6%) | |
| Comfort with New Technology | 0.6 | ||
| Â Â Â Â Very uncomfortable | 0 (0%) | 0 (0%) | |
| Â Â Â Â Uncomfortable | 0 (0%) | 2 (1.2%) | |
| Â Â Â Â Neutral | 24 (12%) | 21 (12%) | |
| Â Â Â Â Comfortable | 118 (60%) | 97 (56%) | |
| Â Â Â Â Very comfortable | 56 (28%) | 52 (30%) | |
| Device Replacement Frequency | 0.8 | ||
| Â Â Â Â Only when broken | 90 (45%) | 76 (44%) | |
| Â Â Â Â Less than 5 years | 11 (5.6%) | 13 (7.6%) | |
| Â Â Â Â Every 3-5 years | 70 (35%) | 64 (37%) | |
| Â Â Â Â Every 2 years | 20 (10%) | 16 (9.3%) | |
| Â Â Â Â Every year | 7 (3.5%) | 3 (1.7%) | |
| Digital Tool Usage | 0.017 | ||
| Â Â Â Â No, never | 6 (3.0%) | 6 (3.5%) | |
| Â Â Â Â Yes, rarely (e.g., less than once a week) | 21 (11%) | 41 (24%) | |
| Â Â Â Â Yes, occasionally (e.g., a few times a week) | 64 (32%) | 46 (27%) | |
| Â Â Â Â Yes, frequently (e.g., daily) | 67 (34%) | 52 (30%) | |
| Â Â Â Â Yes, very frequently (e.g., multiple times a day) | 40 (20%) | 27 (16%) | |
| 1 n (%) | |||
| 2 Fisher’s exact test; Pearson’s Chi-squared test | |||
Which types of electronic devices do you own/have access to and frequently use?
(Select all that apply)
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 | p-value2 |
|---|---|---|---|
| Smartphone | 198 (100%) | 172 (100%) | |
| Laptop | 122 (62%) | 137 (80%) | <0.001 |
| Tablet | 51 (26%) | 58 (34%) | 0.094 |
| Smartwatch | 11 (5.6%) | 40 (23%) | <0.001 |
| Desktop computer | 33 (17%) | 67 (39%) | <0.001 |
| 1 n (%) | |||
| 2 Pearson’s Chi-squared test | |||
How do you feel about your current health condition and How often do you visit healthcare facilities for consultations or health check-ups?
| Variable | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 | p-value2 |
|---|---|---|---|
| Health Condition | 0.020 | ||
| Â Â Â Â Excellent | 9 (4.5%) | 14 (8.1%) | |
| Â Â Â Â Good | 115 (58%) | 112 (65%) | |
| Â Â Â Â Average | 73 (37%) | 42 (24%) | |
| Â Â Â Â Poor | 1 (0.5%) | 4 (2.3%) | |
| Â Â Â Â Very poor | 0 (0%) | 0 (0%) | |
| Healthcare Visit Frequency | 0.036 | ||
| Â Â Â Â Only when needed | 54 (27%) | 25 (15%) | |
| Â Â Â Â Rarely, once every year | 89 (45%) | 93 (54%) | |
| Â Â Â Â Occasionally, once every few months | 49 (25%) | 45 (26%) | |
| Â Â Â Â Often, every month | 4 (2.0%) | 6 (3.5%) | |
| Â Â Â Â Very often, more than once a month | 2 (1.0%) | 3 (1.7%) | |
| Preference for In-Person Healthcare | 0.025 | ||
| Â Â Â Â Strongly agree | 51 (26%) | 66 (38%) | |
| Â Â Â Â Agree | 111 (56%) | 81 (47%) | |
| Â Â Â Â Neutral | 31 (16%) | 17 (9.9%) | |
| Â Â Â Â Disagree | 5 (2.5%) | 7 (4.1%) | |
| Â Â Â Â Strongly disagree | 0 (0%) | 1 (0.6%) | |
| 1 n (%) | |||
| 2 Fisher’s exact test | |||
Graphs
General Information
Section 2: Understanding of Online Health Consultations
| Section 2: Understanding of Online Health Consultations | |||
| No. | Variables | Vietnam National Children's Hospital | Vinmec International Healthcare System |
|---|---|---|---|
| K1 | Are online consultations included in the training curriculum for medical students in Vietnam? | 19.2 | 13.4 |
| K2 | Can healthcare professionals use online consultations to provide health services for remote patients? | 89.9 | 89.5 |
| K3 | Can online consultations be conducted via mobile phones? | 88.9 | 87.2 |
| K4 | Can online consultations be used for communication between healthcare professionals during emergencies? | 66.7 | 74.4 |
| K5 | Can online consultations be used to evaluate the progress of healthcare professionals’ learning? | 63.6 | 71.5 |
| K6 | Can online consultations be used to support continuing medical education for healthcare professionals? | 80.8 | 87.2 |
| K7 | Can online consultations be used to support diagnosis and treatment? | 80.8 | 77.9 |
| K8 | Can online consultations be used to support medical research? | 84.8 | 88.4 |
| K9 | Can online consultations be used to support patient monitoring? | 89.9 | 93.6 |
| K10 | Can online consultations be used to support screening and disease prevention? | 86.4 | 90.7 |
| K11 | Do healthcare professionals widely adopt online consultations in Vietnam? | 34.8 | 32.0 |
| K12 | Does using online consultations require a stable internet connection? | 94.4 | 87.2 |
| K13 | Does using online consultations require audio and video communication systems? | 64.1 | 62.2 |
| K14 | Is patient consent required before conducting online consultations? | 74.2 | 62.8 |
| K15 | Online Consultations for Training Healthcare Workers | 76.8 | 88.4 |
Section 3: Attitudes Toward Online Consultations
| Characteristic | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 | p-value2 |
|---|---|---|---|
| I would consider online consultations as they can help reduce hospital visits. | 5.02 (± 0.69) | 4.95 (± 0.82) | 0.6 |
| I would consider online consultations as they can help reduce healthcare costs for patients | 5.02 (± 0.61) | 4.98 (± 0.76) | >0.9 |
| I would consider online consultations as they can save patients' travel time | 5.10 (± 0.65) | 5.13 (± 0.73) | 0.3 |
| I would consider online consultations as they can reduce time spent waiting for doctor appointments. | 5.01 (± 0.74) | 5.02 (± 0.85) | 0.5 |
| I would consider online consultations as they can increase patient interaction with the healthcare system. | 4.84 (± 0.81) | 4.73 (± 0.89) | 0.3 |
| I would consider online consultations as they can expedite the process of referring patients to specialists and reduce waiting times. | 4.91 (± 0.74) | 4.84 (± 0.89) | 0.8 |
| I would consider online consultations as they can help minimize medical errors. | 4.08 (± 1.17) | 3.74 (± 1.25) | 0.013 |
| I think online consultations are appropriate for patients who want to continue receiving or providing healthcare services. | 4.64 (± 0.80) | 4.56 (± 0.83) | 0.3 |
| I think online consultations are helpful for managing personal health or healthcare within the scope of my work. | 4.80 (± 0.75) | 4.64 (± 0.84) | 0.071 |
| I feel comfortable receiving or providing healthcare services via online consultations without additional training. | 4.07 (± 1.23) | 3.72 (± 1.29) | 0.007 |
| I feel comfortable receiving or providing healthcare services via online consultations when training has been provided. | 4.65 (± 0.88) | 4.50 (± 0.90) | 0.14 |
| I want to receive training on how to conduct online consultations. | 5.06 (± 0.64) | 4.98 (± 0.68) | 0.3 |
| I would consider online consultations after being trained on how to use them. | 4.95 (± 0.67) | 4.94 (± 0.66) | >0.9 |
| I would consider online consultations as a future option for receiving or providing healthcare services. | 4.99 (± 0.62) | 4.99 (± 0.63) | >0.9 |
| I would consider online consultations as an alternative way to receive or provide healthcare services in the future. | 4.62 (± 0.97) | 4.68 (± 0.88) | 0.5 |
| Online consultations pose risks to the security and privacy of patient information. | 4.16 (± 1.15) | 3.83 (± 1.18) | 0.009 |
| Online consultations limit effective communication between patients and doctors. | 4.25 (± 1.06) | 3.91 (± 1.06) | 0.003 |
| Online consultations increase the workload of healthcare staff. | 4.11 (± 1.04) | 3.90 (± 1.12) | 0.11 |
| Online consultations create new responsibilities for healthcare staff/patients. | 4.77 (± 0.72) | 4.52 (± 0.92) | 0.029 |
| Learning how to use online consultations requires significant effort. | 4.72 (± 0.89) | 4.25 (± 1.08) | <0.001 |
| I think learning to use online consultations requires a lot of knowledge and IT skills. | 4.59 (± 0.88) | 4.16 (± 1.01) | <0.001 |
| 1 Mean (± SD) | |||
| 2 Wilcoxon rank sum test | |||
Section 4: Online Consultation Practices
| Characteristic | Vietnam National Children’s Hospital, N = 1981 | Vinmec International Healthcare System, N = 1721 | p-value2 |
|---|---|---|---|
| I have observed online consultations being conducted at hospitals/clinics. | 4.65 (± 0.79) | 4.63 (± 0.88) | 0.9 |
| Online consultations are available and conducted at hospitals/clinics where I work or visit. | 4.23 (± 1.02) | 4.52 (± 1.01) | 0.002 |
| In the past, I have conducted or used online consultations to provide/receive healthcare services. | 4.25 (± 1.09) | 4.22 (± 1.28) | >0.9 |
| Currently, I am conducting or using online consultations to provide/receive healthcare services. | 3.97 (± 1.14) | 3.79 (± 1.30) | 0.2 |
| Training on online consultation technology is conducted at hospitals/clinics where I work or visit. | 3.99 (± 1.13) | 3.67 (± 1.28) | 0.018 |
| Online consultations should be conducted at healthcare centers/universities/hospitals/clinics where I work. | 4.39 (± 0.92) | 4.51 (± 1.04) | 0.086 |
| Online consultation training should be provided to all doctors, medical students, and patients. | 4.78 (± 0.70) | 4.82 (± 0.79) | 0.7 |
| I should be reimbursed or paid for participating in online consultations. | 4.79 (± 0.82) | 4.91 (± 0.76) | 0.2 |
| I will conduct/use online consultations if the costs can be reimbursed or covered by insurance. | 4.80 (± 0.83) | 4.58 (± 0.94) | 0.007 |
| 1 Mean (± SD) | |||
| 2 Wilcoxon rank sum test | |||
Survey for Patients
| Variable | Vietnam National Children’s Hospital, N = 2051 | Vinmec International Healthcare System, N = 1771 | p-value2 |
|---|---|---|---|
| Gender | <0.001 | ||
| Â Â Â Â Female | 78 (38%) | 126 (71%) | |
| Â Â Â Â Male | 127 (62%) | 51 (29%) | |
| Financial Impact Treatment | <0.001 | ||
| Â Â Â Â No impact | 11 (5.4%) | 71 (40%) | |
| Â Â Â Â Mild impact, manageable | 61 (30%) | 73 (41%) | |
| Â Â Â Â Moderate impact, needs expense adjustment | 64 (31%) | 26 (15%) | |
| Â Â Â Â Severe impact, requires financial support | 57 (28%) | 3 (1.7%) | |
| Â Â Â Â Financial crisis | 12 (5.9%) | 4 (2.3%) | |
| Distance to Nearest Hospital | <0.001 | ||
| Â Â Â Â Under 5 km | 22 (11%) | 0 (0%) | |
| Â Â Â Â Under 10 km | 0 (0%) | 96 (54%) | |
| Â Â Â Â 5 - 10 km | 26 (13%) | 0 (0%) | |
| Â Â Â Â 10 - 20 km | 27 (13%) | 50 (28%) | |
| Â Â Â Â 20 - 50 km | 31 (15%) | 14 (7.9%) | |
| Â Â Â Â 50 - 100 km | 34 (17%) | 8 (4.5%) | |
| Â Â Â Â Over 100 km | 65 (32%) | 9 (5.1%) | |
| Transportation Cost Difficulty | |||
| Â Â Â Â No difficulty | 31 (15%) | 120 (68%) | |
| Â Â Â Â Mild difficulty, manageable | 61 (30%) | 43 (24%) | |
| Â Â Â Â Moderate difficulty, needs cost adjustments | 60 (29%) | 8 (4.5%) | |
| Â Â Â Â Severe difficulty, requires borrowing/support | 46 (22%) | 4 (2.3%) | |
| Â Â Â Â Critical difficulty, impacts treatment | 7 (3.4%) | 2 (1.1%) | |
| Annual Visit Frequency | <0.001 | ||
| Â Â Â Â Once a year or less | 51 (25%) | 75 (42%) | |
| Â Â Â Â Every 6 months | 41 (20%) | 39 (22%) | |
| Â Â Â Â Every 3 months | 24 (12%) | 33 (19%) | |
| Â Â Â Â Once a month | 57 (28%) | 20 (11%) | |
| Â Â Â Â Every 2 weeks | 10 (4.9%) | 5 (2.8%) | |
| Â Â Â Â Once a week or more | 22 (11%) | 5 (2.8%) | |
| Impact on Daily Life | <0.001 | ||
| Â Â Â Â No impact | 21 (10%) | 85 (48%) | |
| Â Â Â Â Mild impact, manageable | 58 (28%) | 65 (37%) | |
| Â Â Â Â Moderate impact, occasional disruption | 62 (30%) | 21 (12%) | |
| Â Â Â Â Significant impact, schedule adjustments needed | 38 (19%) | 5 (2.8%) | |
| Â Â Â Â Severe impact, frequent disruption | 26 (13%) | 1 (0.6%) | |
| Internet Usage | <0.001 | ||
| Â Â Â Â I do not have regular access to the internet | 3 (1.5%) | 2 (1.1%) | |
| Â Â Â Â Mobile Data (3G/4G/5G) | 140 (68%) | 61 (34%) | |
| Â Â Â Â Personal Broadband (Wi-Fi) | 33 (16%) | 104 (59%) | |
| Â Â Â Â Public Wi-Fi (hospital, cafes, libraries, etc.) | 29 (14%) | 10 (5.6%) | |
| Frequency of Internet Issues | <0.001 | ||
| Â Â Â Â Rarely or Never | 53 (26%) | 75 (42%) | |
| Â Â Â Â Once a month | 8 (3.9%) | 24 (14%) | |
| Â Â Â Â Once a week | 7 (3.4%) | 15 (8.5%) | |
| Â Â Â Â A few times a week | 44 (21%) | 35 (20%) | |
| Â Â Â Â Once a day | 16 (7.8%) | 14 (7.9%) | |
| Â Â Â Â Multiple times a day | 77 (38%) | 14 (7.9%) | |
| Daily Device Usage for Work or Study | >0.9 | ||
| Â Â Â Â Less than 1 hour | 0 (NA%) | 15 (8.5%) | |
| Â Â Â Â 1-3 hours | 0 (NA%) | 30 (17%) | |
| Â Â Â Â 3-5 hours | 0 (NA%) | 44 (25%) | |
| Â Â Â Â More than 5 hours | 0 (NA%) | 88 (50%) | |
| Daily Device Usage for Leisure | >0.9 | ||
| Â Â Â Â Less than 1 hour | 0 (NA%) | 25 (14%) | |
| Â Â Â Â 1-3 hours | 0 (NA%) | 81 (46%) | |
| Â Â Â Â 3-5 hours | 0 (NA%) | 45 (25%) | |
| Â Â Â Â More than 5 hours | 0 (NA%) | 26 (15%) | |
| Social Media Usage | >0.9 | ||
| Â Â Â Â Never | 0 (NA%) | 14 (7.9%) | |
| Â Â Â Â Occasionally (once a week or less) | 0 (NA%) | 29 (16%) | |
| Â Â Â Â Daily (1-3 times per day) | 0 (NA%) | 57 (32%) | |
| Â Â Â Â Multiple times per day | 0 (NA%) | 48 (27%) | |
| Â Â Â Â Whenever possible | 0 (NA%) | 29 (16%) | |
| Comfort with New Technology | >0.9 | ||
| Â Â Â Â Very uncomfortable | 0 (NA%) | 6 (3.4%) | |
| Â Â Â Â Uncomfortable | 0 (NA%) | 8 (4.5%) | |
| Â Â Â Â Neutral | 0 (NA%) | 21 (12%) | |
| Â Â Â Â Comfortable | 0 (NA%) | 69 (39%) | |
| Â Â Â Â Very comfortable | 0 (NA%) | 73 (41%) | |
| Device Replacement Frequency | >0.9 | ||
| Â Â Â Â Only when broken | 0 (NA%) | 69 (39%) | |
| Â Â Â Â More than 5 years | 0 (NA%) | 18 (10%) | |
| Â Â Â Â Every 3-5 years | 0 (NA%) | 45 (25%) | |
| Â Â Â Â Every 2 years | 0 (NA%) | 29 (16%) | |
| Â Â Â Â Annually | 0 (NA%) | 16 (9.0%) | |
| Digital Tool Usage | >0.9 | ||
| Â Â Â Â No, never | 0 (NA%) | 27 (15%) | |
| Â Â Â Â Yes, rarely (e.g., less than once a week) | 0 (NA%) | 12 (6.8%) | |
| Â Â Â Â Yes, occasionally (e.g., a few times a week) | 0 (NA%) | 41 (23%) | |
| Â Â Â Â Yes, frequently (e.g., daily) | 0 (NA%) | 42 (24%) | |
| Â Â Â Â Yes, very frequently (e.g., multiple times a day) | 0 (NA%) | 55 (31%) | |
| 1 n (%) | |||
| 2 Pearson’s Chi-squared test; Fisher’s exact test | |||
| Descriptive statistics of Frequent Device Usage | |||
| Variable | Vietnam National Children’s Hospital, N = 2051 | Vinmec International Healthcare System, N = 1771 | p-value2 |
|---|---|---|---|
| Smartphone | 203 (99%) | 171 (97%) | 0.2 |
| Laptop | 30 (15%) | 115 (65%) | <0.001 |
| Tablet | 8 (3.9%) | 53 (30%) | <0.001 |
| Smartwatch | 4 (2.0%) | 27 (15%) | <0.001 |
| Desktop computer | 16 (7.8%) | 36 (20%) | <0.001 |
| 1 n (%) | |||
| 2 Fisher’s exact test; Pearson’s Chi-squared test | |||
Vinmec International Healthcare System
| Descriptive statistics of Vinmec patient chronic condition | |
| Variable | N = 1771 |
|---|---|
| Cardiovascular Diseases | 21 (12%) |
| Diabetes | 11 (6.2%) |
| Chronic Respiratory Diseases | 6 (3.4%) |
| Chronic Kidney Disease | 0 (0%) |
| Chronic Liver Diseases | 3 (1.7%) |
| Chronic Musculoskeletal Disorders | 11 (6.2%) |
| Neurological Disorders | 2 (1.1%) |
| Thyroid Disorders | 4 (2.3%) |
| Chronic Mental Disorders | 10 (5.6%) |
| Chronic Gastrointestinal Disorders | 14 (7.9%) |
| Autoimmune Disorders | 5 (2.8%) |
| Metabolic Disorders | 1 (0.6%) |
| Chronic Infectious Diseases | 0 (0%) |
| Cancer | 3 (1.7%) |
| No Chronic Condition | 108 (61%) |
| 1 n (%) | |
| Descriptive statistics of Preferred Consultation Mode | |
| Variable | N = 1771 |
|---|---|
| Preferred Consultation Mode - Regular Checkup | 99 (56%) |
| Preferred Consultation Mode - Acute Symptoms Only | 73 (41%) |
| Preferred Consultation Mode - Doctor's Recommendation | 51 (29%) |
| Preferred Consultation Mode - Self Decision | 63 (36%) |
| Preferred Consultation Mode - Requested by Family or Organization | 25 (14%) |
| 1 n (%) | |
| Descriptive statistics of Primart Caregiver Support | |
| Variable | N = 1771 |
|---|---|
| Self | 118 (67%) |
| Spouse | 48 (27%) |
| Children | 27 (15%) |
| Other Relatives | 41 (23%) |
| Hired Caregiver or Domestic Helper | 2 (1.1%) |
| 1 n (%) | |
Vietnam National Children’s Hospital
| Descriptive statistics of patient | |
| Variable | N = 2051 |
|---|---|
| Age | 75.65 (± 101.13) |
| Reason for visit | |
| Â Â Â Â Allergic & Autoimmune Disorders | 12 (5.9%) |
| Â Â Â Â Gastrointestinal Disease | 46 (22%) |
| Â Â Â Â Kidney Disease | 15 (7.3%) |
| Â Â Â Â Liver Disease | 14 (6.8%) |
| Â Â Â Â Neurological Disorder | 4 (2.0%) |
| Â Â Â Â Respiratory Disease | 46 (22%) |
| Â Â Â Â Routine Check-up | 68 (33%) |
| Chronic Condition | |
|     Bị suy dinh dưỡng ; | 1 (0.5%) |
| Â Â Â Â Cancer | 1 (0.5%) |
| Â Â Â Â Chronic Allergic Disease | 5 (2.4%) |
| Â Â Â Â Chronic Cardiovascular Disease | 5 (2.4%) |
| Â Â Â Â Chronic Gastrointestinal Disease | 30 (15%) |
| Â Â Â Â Chronic Immune Disorder | 10 (4.9%) |
| Â Â Â Â Chronic Kidney & Urinary Disease | 17 (8.3%) |
| Â Â Â Â Chronic Respiratory Disease | 17 (8.3%) |
| Â Â Â Â Congenital Cataract | 1 (0.5%) |
| Â Â Â Â Da; | 1 (0.5%) |
| Â Â Â Â Metabolic Disorder | 1 (0.5%) |
| Â Â Â Â No Chronic Condition | 114 (56%) |
| Â Â Â Â Thalassemia | 1 (0.5%) |
|     Tháºn đôi; | 1 (0.5%) |
| Number of Caregivers in Family | |
| Â Â Â Â 1 caregiver (Father or Mother) | 91 (44%) |
| Â Â Â Â 2 caregivers (Both Father and Mother) | 66 (32%) |
| Â Â Â Â 3 or more caregivers (Including Grandparents or Other Relatives) | 47 (23%) |
| Â Â Â Â Hired Caregiver or External Support | 1 (0.5%) |
| Annual Leave for Child's Healthcare | |
| Â Â Â Â No leave | 13 (6.3%) |
| Â Â Â Â 1 - 5 days/year | 45 (22%) |
| Â Â Â Â 6 - 10 days/year | 37 (18%) |
| Â Â Â Â 11 - 20 days/year | 32 (16%) |
| Â Â Â Â Over 20 days/year | 78 (38%) |
| 1 Mean (± SD); n (%) | |
| Descriptive statistics of Current Accompanying Person | |
| Variable | N = 2051 |
|---|---|
| Father | 42 (20%) |
| Mother | 178 (87%) |
| Grandfather | 3 (1.5%) |
| Grandmother | 15 (7.3%) |
| Sibling | 0 (0%) |
| Relatives | 1 (0.5%) |
| Others | 2 (1.0%) |
| 1 n (%) | |
| Descriptive statistics of Preferred Consultation Mode | |
| Variable | N = 2051 |
|---|---|
| Preferred Consultation Mode - Regular Checkup | 24 (12%) |
| Preferred Consultation Mode - Acute Symptoms Only | 72 (35%) |
| Preferred Consultation Mode - Both Regular & Acute | 70 (34%) |
| Preferred Consultation Mode - Doctor's Recommendation | 41 (20%) |
| Preferred Consultation Mode - Self Decision | 26 (13%) |
| 1 n (%) | |
Section 2: Understanding of Online Health Consultations
| Section 2: Understanding of Online Health Consultations | ||
| Variables | Vietnam National Children's Hospital | Vinmec International Healthcare System |
|---|---|---|
| Are online consultations included in the training curriculum for medical students in Vietnam? | 67.8 | 37.3 |
| Can healthcare professionals use online consultations to provide health services for remote patients? | 80.5 | 76.8 |
| Can online consultations be conducted via mobile phones? | 91.2 | 80.8 |
| Can online consultations be used for communication between healthcare professionals during emergencies? | 68.8 | 67.8 |
| Can online consultations be used in the training and education of healthcare professionals? | 67.3 | 55.9 |
| Can online consultations be used to evaluate the progress of healthcare professionals’ learning? | 62.9 | 52.0 |
| Can online consultations be used to support continuing medical education for healthcare professionals? | 72.7 | 75.7 |
| Can online consultations be used to support diagnosis and treatment? | 68.8 | 59.9 |
| Can online consultations be used to support medical research? | 65.9 | 62.7 |
| Can online consultations be used to support patient monitoring? | 82.0 | 86.4 |
| Can online consultations be used to support screening and disease prevention? | 69.3 | 67.8 |
| Do healthcare professionals widely adopt online consultations in Vietnam? | 65.9 | 31.6 |
| Does using online consultations require a stable internet connection? | 89.8 | 87.0 |
| Does using online consultations require audio and video communication systems? | 73.7 | 58.2 |
| Online Consultations for Training Healthcare Workers | 64.9 | 66.1 |
Section 3: Attitudes Toward Online Consultations
| Characteristic | Vietnam National Children’s Hospital, N = 2051 | Vinmec International Healthcare System, N = 1771 | p-value2 |
|---|---|---|---|
| I would consider online consultations as they can help reduce hospital visits | 5.14 (± 0.76) | 4.99 (± 1.00) | 0.3 |
| I would consider online consultations as they can help reduce healthcare costs for patients | 5.12 (± 0.75) | 4.84 (± 1.07) | 0.030 |
| I would consider online consultations as they can save my travel time | 5.20 (± 0.72) | 5.07 (± 0.95) | 0.4 |
| I would consider online consultations as they can reduce time spent waiting for doctor appointments. | 5.14 (± 0.73) | 4.84 (± 1.18) | 0.085 |
| I would consider online consultations as they can increase patient interaction with the healthcare system. | 5.16 (± 0.74) | 4.43 (± 1.26) | <0.001 |
| I would consider online consultations as they can expedite the process of referring patients to specialists and reduce waiting times. | 5.17 (± 0.68) | 4.82 (± 0.96) | <0.001 |
| I would consider online consultations as they can help minimize medical errors. | 4.85 (± 0.96) | 3.77 (± 1.40) | <0.001 |
| I think online consultations are appropriate for patients who want to continue receiving or providing healthcare services. | 5.03 (± 0.83) | 4.50 (± 1.17) | <0.001 |
| I think online consultations are helpful for managing personal health or healthcare within the scope of my work. | 5.11 (± 0.77) | 4.57 (± 1.20) | <0.001 |
| I feel comfortable receiving or providing healthcare services via online consultations without additional training. | 4.85 (± 0.96) | 4.20 (± 1.43) | <0.001 |
| I feel comfortable receiving or providing healthcare services via online consultations when training has been provided. | 4.96 (± 0.94) | 4.55 (± 1.18) | <0.001 |
| I want to receive training on how to conduct online consultations. | 4.96 (± 0.86) | 4.57 (± 1.12) | <0.001 |
| I would consider online consultations after being trained on how to use them. | 4.98 (± 0.84) | 4.69 (± 1.01) | 0.003 |
| I would consider online consultations as a future option for receiving or providing healthcare services. | 5.07 (± 0.75) | 4.84 (± 0.91) | 0.011 |
| I would consider online consultations as an alternative way to receive or provide healthcare services in the future. | 4.98 (± 0.83) | 4.44 (± 1.17) | <0.001 |
| Online consultations pose risks to the security and privacy of patient information. | 4.34 (± 1.31) | 4.09 (± 1.22) | 0.014 |
| Online consultations limit effective communication between patients and doctors. | 4.31 (± 1.32) | 4.14 (± 1.15) | 0.059 |
| Online consultations increase the workload of healthcare staff. | 4.36 (± 1.27) | 3.72 (± 1.29) | <0.001 |
| Online consultations create new responsibilities for healthcare staff/patients. | 4.53 (± 1.22) | 3.70 (± 1.34) | <0.001 |
| Learning how to use online consultations requires significant effort. | 4.72 (± 1.06) | 3.86 (± 1.34) | <0.001 |
| I think learning to use online consultations requires a lot of knowledge and IT skills. | 4.78 (± 1.00) | 4.18 (± 1.30) | <0.001 |
| 1 Mean (± SD) | |||
| 2 Wilcoxon rank sum test | |||
Section 4: Online Consultation Practices
| Characteristic | Vietnam National Children’s Hospital, N = 2051 | Vinmec International Healthcare System, N = 1771 | p-value2 |
|---|---|---|---|
| I have observed online consultations being conducted at hospitals/clinics. | 4.73 (± 1.07) | 3.92 (± 1.36) | <0.001 |
| Online consultations are available and conducted at hospitals/clinics where I work or visit. | 4.70 (± 1.10) | 3.95 (± 1.33) | <0.001 |
| In the past, I have conducted or used online consultations to provide/receive healthcare services. | 4.54 (± 1.23) | 3.50 (± 1.56) | <0.001 |
| Currently, I am conducting or using online consultations to provide/receive healthcare services. | 4.47 (± 1.28) | 3.24 (± 1.53) | <0.001 |
| Training on online consultation technology is conducted at hospitals/clinics where I work or visit. | 4.70 (± 1.11) | 3.55 (± 1.43) | <0.001 |
| Online consultations should be conducted at healthcare centers/universities/hospitals/clinics where I work. | 4.95 (± 0.90) | 4.38 (± 1.30) | <0.001 |
| Online consultation training should be provided to all doctors, medical students, and patients. | 5.03 (± 0.80) | 4.82 (± 1.15) | 0.3 |
| I should be reimbursed or paid for participating in online consultations. | 4.88 (± 0.93) | 4.42 (± 1.27) | <0.001 |
| I will conduct/use online consultations if the costs can be reimbursed or covered by insurance. | 4.94 (± 0.85) | 4.76 (± 1.20) | 0.6 |
| 1 Mean (± SD) | |||
| 2 Wilcoxon rank sum test | |||
Survey for Students
| Demographic Characteristics of students | |
| Variable | N = 2201 |
|---|---|
| Age | 20.89 (± 5.83) |
| Gender | |
| Â Â Â Â Female | 112 (51%) |
| Â Â Â Â Male | 108 (49%) |
| Average Monthly Income | |
| Â Â Â Â 15 - 30 million VND | 53 (24%) |
| Â Â Â Â 30 - 60 million VND | 19 (8.6%) |
| Â Â Â Â 7 - 15 million VND | 42 (19%) |
| Â Â Â Â Less than 7 million VND | 57 (26%) |
| Â Â Â Â Over 60 million VND | 49 (22%) |
| Year of study | |
| Â Â Â Â 1 | 39 (18%) |
| Â Â Â Â 2 | 49 (22%) |
| Â Â Â Â 3 | 37 (17%) |
| Â Â Â Â 4 | 38 (17%) |
| Â Â Â Â 5 | 40 (18%) |
| Â Â Â Â 6 | 17 (7.7%) |
| Hometown | |
| Â Â Â Â Hanoi, Ho Chi Minh City | 148 (67%) |
| Â Â Â Â Other urban area | 41 (19%) |
| Â Â Â Â Rural area | 13 (5.9%) |
| Â Â Â Â Suburban area | 18 (8.2%) |
| Currently live with | |
| Â Â Â Â Alone | 53 (24%) |
| Â Â Â Â In a shared housing facility (e.g., dormitory) | 26 (12%) |
| Â Â Â Â With a partner | 7 (3.2%) |
| Â Â Â Â With family | 74 (34%) |
| Â Â Â Â With roomates | 60 (27%) |
| 1 Mean (± SD); n (%) | |
Digital Literacy, Technology Usage, and Health Behavior Characteristics
| What types of electronic devices do you own or have access to? | |
| (Select all that apply) | |
| Variable | N = 2201 |
|---|---|
| Smartphone | 216 (98%) |
| Laptop | 213 (97%) |
| Tablet | 137 (62%) |
| Smartwatch | 44 (20%) |
| Desktop computer | 38 (17%) |
| 1 n (%) | |
| Digital Literacy, Technology Usage | |
| Variable | N = 2201 |
|---|---|
| Internet Usage | |
| Â Â Â Â Broadband (Wi-Fi) | 195 (89%) |
| Â Â Â Â Mobile data (3G/4G/5G) | 16 (7.3%) |
|     Public Wi-Fi (café, library, etc.) | 9 (4.1%) |
| Frequency of Internet Issues | |
| Â Â Â Â Rarely or Never | 60 (32%) |
| Â Â Â Â 1/ month | 24 (13%) |
| Â Â Â Â 1/ week | 21 (11%) |
| Â Â Â Â A few times per week | 61 (32%) |
| Â Â Â Â Once/ day | 22 (12%) |
| Â Â Â Â Multiple times per day | 0 (0%) |
| Daily Device Usage for Work or Study | |
| Â Â Â Â Less than 1 hour | 5 (2.3%) |
| Â Â Â Â 1-3 hours | 31 (14%) |
| Â Â Â Â 3-5 hours | 62 (28%) |
| Â Â Â Â More than 5 hours | 122 (55%) |
| Daily Non-Work/Study Device Usage | |
| Â Â Â Â Less than 1 hour | 13 (5.9%) |
| Â Â Â Â 1-3 hours | 97 (44%) |
| Â Â Â Â 3-5 hours | 62 (28%) |
| Â Â Â Â More than 5 hours | 48 (22%) |
| Social Media Usage | |
| Â Â Â Â Never | 1 (0.5%) |
| Â Â Â Â Occasionally (once a week or less) | 7 (3.2%) |
| Â Â Â Â Whenever possible (addicted) | 21 (9.5%) |
| Â Â Â Â Daily (1-3 times a day) | 89 (40%) |
| Â Â Â Â Multiple times a day | 102 (46%) |
| Comfort with New Technology | |
| Â Â Â Â Very uncomfortable | 3 (1.4%) |
| Â Â Â Â Uncomfortable | 4 (1.8%) |
| Â Â Â Â Neutral | 32 (15%) |
| Â Â Â Â Comfortable | 84 (38%) |
| Â Â Â Â Very comfortable | 97 (44%) |
| Device Replacement Frequency | |
| Â Â Â Â Every year | 5 (2.3%) |
| Â Â Â Â Every 2 years | 22 (10%) |
| Â Â Â Â Every 3-5 years | 73 (33%) |
| Â Â Â Â Less than every 5 years | 16 (7.3%) |
| Â Â Â Â Only when broken | 104 (47%) |
| Digital Tool Usage | |
| Â Â Â Â No, never | 9 (4.1%) |
| Â Â Â Â Yes, rarely (e.g., less than once a week) | 12 (5.5%) |
| Â Â Â Â Yes, occasionally (e.g., a few times a week) | 58 (26%) |
| Â Â Â Â Yes, frequently (e.g., daily) | 77 (35%) |
| Â Â Â Â Yes, very frequently (e.g., several times a day) | 64 (29%) |
| Health Condition | |
| Â Â Â Â Very poor | 1 (0.5%) |
| Â Â Â Â Poor | 10 (4.5%) |
| Â Â Â Â Fair | 58 (26%) |
| Â Â Â Â Good | 114 (52%) |
| Â Â Â Â Excellent | 37 (17%) |
| Healthcare Visit Frequency | |
| Â Â Â Â More than once a month | 7 (3.2%) |
| Â Â Â Â Once every few months | 40 (18%) |
| Â Â Â Â Once a year | 76 (35%) |
| Â Â Â Â Only when needed (rarely) | 97 (44%) |
| Preference for In-Person Healthcare | |
| Â Â Â Â Strongly disagree | 5 (2.3%) |
| Â Â Â Â Disagree | 23 (10%) |
| Â Â Â Â Neutral | 53 (24%) |
| Â Â Â Â Agree | 65 (30%) |
| Â Â Â Â Strongly agree | 74 (34%) |
| 1 n (%) | |
Section 2: Understanding of Online Health Consultations
Section 3: Attitudes Toward Online Consultations
Section 4: Online Consultation Practices
Would you please enquire for the questionnaire (questions) to be sent to me in a MS Word and coded as per below:
| Knowledge Questions | |
| Code | Question Text |
|---|---|
| K1 | Can virtual consultation be used by healthcare professionals to provide healthcare services to patients remotely? |
| K2 | Is virtual consultation widely used by healthcare professionals in Vietnam? |
| K3 | Is virtual consultation training available in the undergraduate medical curriculum in Vietnam? |
| K4 | Does virtual consultation use require internet connectivity? |
| K5 | Does virtual consultation use require audio and video conferencing system? |
| K6 | Could virtual consultation be conducted using a mobile phone? |
| K7 | Could virtual consultation be used to facilitate diagnosis and treatment? |
| K8 | Could virtual consultation be used to facilitate screening and prevention of diseases? |
| K9 | Could virtual consultation be used to facilitate medical research? |
| K10 | Could virtual consultation be used to facilitate follow-up of patients? |
| K11 | Could virtual consultation be used for training of healthcare professionals? |
| K12 | Could virtual consultation be used for assessment of academic progress for healthcare professionals? |
| K13 | Could virtual consultation be used for peer-to-peer clinical communication among healthcare professionals? |
| K14 | Could virtual consultation be used to facilitate continuous medical education for healthcare professionals? |
| K15 | Should written consent be sought from patients, before virtual consultation can be conducted? |
| Attitude Questions | |
| Code | Question Text |
|---|---|
| A1 | I would consider virtual consultations as they would reduce hospital visits for patients. |
| A2 | I would consider virtual consultations as they would reduce cost for patients to see a doctor. |
| A3 | I would consider virtual consultations as they would reduce travelling time for patients. |
| A4 | I would consider virtual consultations as they would reduce time off work to see a doctor. |
| A5 | I would consider virtual consultations as they would increase patient’s engagement with the healthcare system. |
| A6 | I would consider virtual consultations as they would speed-up specialist referral and reduce appointment time. |
| A7 | I would consider virtual consultations as it could reduce medical errors. |
| A8 | I think virtual consultations fit well with the way I like to receive/provide healthcare. |
| A9 | I think virtual consultations are useful to manage my health problem/relevant to my job scope. |
| A10 | I am comfortable with receiving/providing healthcare through virtual consultations without any training. |
| A11 | I am comfortable with receiving/providing healthcare through virtual consultation because I have received training. |
| A12 | I would like to receive training on conducting virtual consultations. |
| A13 | I would consider trying virtual consultations after attending training in virtual consultation use. |
| A14 | I would consider virtual consultations to receive/provide healthcare in the future. |
| A15 | I would consider virtual consultation as an alternative way of receiving/ providing healthcare in the future. |
| A16 | Virtual consultations threaten patient confidentiality and privacy. |
| A17 | Virtual consultations limit effective patient-doctor communication. |
| A18 | Virtual consultations increase healthcare worker workload. |
| A19 | Virtual consultations create new responsibilities for healthcare staff/patients. |
| A20 | Learning to use virtual consultations requires a lot of effort. |
| A21 | I think learning to use virtual consultation requires a lot of knowledge on IT gadgets. |
| Practice Questions | |
| Code | Question Text |
|---|---|
| P1 | I have seen virtual consultation practiced in hospitals/clinics. |
| P2 | Virtual consultation is readily available and practiced in the hospital that I work in/visit. |
| P3 | I have previously practiced virtual consultation to provide/receive healthcare. |
| P4 | I am currently practicing/using virtual consultation to provide/receive healthcare. |
| P5 | Virtual consultation technology training is practiced in my hospital/clinic that I work in/visit. |
| P6 | Virtual consultation technology training is practiced in my hospital/clinic that I work in/visit. |
| P7 | Virtual consultation training should be given to all healthcare practitioners, medical students and patients. |
| P8 | I will be reimbursed financially or receive payment for virtual consultations. |
| P9 | I will practice/use virtual consultation because the reimbursement/fee payment could be covered by the insurance company. |
Qualitative Analysis
In your view, what does virtual healthcare mean?
| Canonical term | Total freq | Student (EN) | Doctor (VI) | Patient (VI) | Terms (freq) EN | Terms (freq) VI |
|---|---|---|---|---|---|---|
| online | 598 | 140 | 250 | 208 | online (101), through online (12), via online (11), online healthcare (6), online health (5), provided online (3), care online (2) | gian tiep (7), internet (67), kham online (21), nen tang (24), online (165), qua internet (31), qua mang (33), qua online (11), truc tuyen (99) |
| virtual consultation | 536 | 168 | 231 | 137 | virtual (40), virtual healthcare (33), consultation (30), telemedicine (13), consultations (11), consult (8), consulting (7), online consultation (6), health consultation (5), telehealth (5), consultant (4), consultation online (2), consultations online (2), virtual health (2) | consultation (6), giai dap (14), ho tro (24), huong dan (8), tu van (316) |
| healthcare services | 503 | 19 | 276 | 208 | medical services (9), services remotely (5), mental (3), mental health (2) | benh vien (41), cham soc (156), chua benh (28), dich vu (88), hinh thuc (27), khach hang (19), nguoi benh (36), nhan vien (14), phong kham (11), y te (64) |
| clinical activities | 317 | 75 | 135 | 107 | diagnosis (11), treatment (10), monitoring (8), check up (6), diagnose (5), diagnoses (5), health check (5), monitoring and (5), checking (4), monitor (3), remote monitoring (3), checkup (2), checkups (2), treating illnesses (2), treatment plans (2), treatments (2) | chan doan (18), dat lich (8), dieu tri (34), don thuoc (7), ke don (10), kham benh (41), quan ly (10), tham kham (42), theo doi (42), tinh trang (21), xet nghiem (9) |
| remote | 262 | 94 | 93 | 75 | remote (20), remotely (15), virtually (9), remote healthcare (6), without needing (6), distance (5), far away (4), from far (3), remote collaboration (3), remotely using (3), remotely without (3), care remotely (2), remote areas (2), remote service (2), remote services (2), remotely through (2), via virtual (2), virtually through (2), virtually via (2), distant (1) | khong can (60), khong gap (8), moi noi (7), tu xa (93) |
| technology | 250 | 99 | 105 | 46 | digital (23), technology (15), through digital (15), devices (10), ai (8), technologies (7), digital technologies (6), through technology (4), digital tools (2), using digital (2), using technology (2), via devices (2), laptops (1), wearable (1), wireless (1) | cong nghe (23), dien tu (18), may tinh (20), phuong tien (20), su dung (18), thiet bi (33), thong minh (19) |
| communication | 248 | 103 | 71 | 74 | video (23), phone (10), video call (9), video calls (8), mobile (7), phone calls (7), communication (6), zoom (6), like video (4), phone call (4), conferencing (3), mobile calls (3), online communication (3), conferencing phone (2), via calls (2), via video (2), video consultations (2), vc (1), videoconferencing (1) | call (13), dien thoai (64), goi dien (19), lien lac (8), nhan tin (9), trao doi (20), video call (12) |
| convenience | 180 | 17 | 35 | 128 | easier (4), time (4), convenience (3), convenient (3), easily (1), effective (1), mobility (1) | chi phi (16), di chuyen (8), ket noi (28), kip (6), moi luc (7), nhanh chong (9), tai nha (14), thoi gian (30), tien loi (26), tiet kiem (19) |
| platforms | 74 | 48 | 17 | 9 | internet (12), digital platforms (8), online platform (7), health apps (4), mobile apps (4), online platforms (4), application (3), applications (2), via internet (2), app (1), software (1) | phan mem (10), ung dung (16) |
What are the benefits of virtual healthcare?
| Canonical term | Total freq | Student | Doctor | Patient | Terms (freq) EN | Terms (freq) VI |
|---|---|---|---|---|---|---|
| time & timeliness | 778 | 104 | 392 | 282 | save time (17), time saving (17), fast (11), quick (10), faster (7), less time (7), timely (6), saves time (5), fast and (4), quicker (3), saving time (3), waiting (3), quick diagnosis (2), time consuming (2), time cost (2), time efficient (2), time savings (2), quickly (1) | thoi gian (279), nhanh (193), nhanh chong (60), cho doi (39), kip thoi (27), nhanh tien (23), xep hang (13), tien nhanh (11), time (9), nhanh hon (5), nhanh re (5), nhanh va (5), qua tai (5) |
| cost & affordability | 478 | 99 | 222 | 157 | cost (32), costs (11), money (11), cheap (5), cost effectiveness (5), cheaper (4), cost effective (4), affordable (3), cost savings (3), save money (3), cheaper faster (2), cost saving (2), financial (2), less expensive (2), low cost (2), lower costs (2), no cost (2), reduce cost (2), reduce transportation (2) | tien (238), chi phi (135), re tien (6) |
| convenience & comfort | 397 | 130 | 166 | 101 | convenient (49), convenience (28), easy (20), comfortable (7), ease (4), convenience cost (3), easier (3), easily access (2), easily accessible (2), healthcare convenience (2), more accessible (2), more convenience (2), offers convenience (2), suitable (2), conveniently (1), manageable (1) | tien loi (145), de dang (34), thuan tien (33), nhanh gon (22), chu dong (15), don gian (6), thuan loi (6), tien ich (6) |
| distance & travel | 237 | 10 | 96 | 131 | for remote (2), for traveling (2), no distance (2), no travel (2), without traveling (2) | di lai (145), di chuyen (62), o xa (12), khoang cach (8) |
| accessibility & availability | 114 | 35 | 64 | 15 | accessible (11), accessibility (9), increased access (8), improves access (2), provide increased (2), approachable (1), availability (1), freely (1) | tiep can (61), lien tuc (10), thuong xuyen (8) |
| flexibility (anytime/anywhere) | 65 | 14 | 43 | 8 | flexible (6), and flexibility (2), flexibility (2), more flexible (2), time flexible (2) | moi luc (21), moi noi (18), linh hoat (12) |
| efficiency & effectiveness | 26 | 26 | 0 | 0 | efficient (8), effectiveness (5), effective (4), efficiency (3), enhance healthcare (2), more efficient (2), efficiently (1), indirectly (1) | NA |
| quality of care | 17 | 17 | 0 | 0 | quality (9), high quality (2), quality care (2), quality healthcare (2), accuracy (1), accurate (1) | NA |
| privacy & safety | 10 | 4 | 1 | 5 | safe (2), private (1), privately (1) | nhiem cheo (6) |
What are the barriers for the implementation (or use) of virtual healthcare?
| Canonical term | Total freq | Student | Doctor | Patient | Terms (freq) EN | Terms (freq) VI |
|---|---|---|---|---|---|---|
| Physical Exam / Clinical | 559 | 129 | 320 | 110 | physical (38), examination (19), in person (17), physical examination (17), physical exam (7), perform physical (5), physical exams (4), cannot perform (3), physical examinations (3), assessment (2), auscultation (2), cannot check (2), diagnosis accuracy (2), lab tests (2), person physical (2), physical assessment (2), require physical (2) | tham kham (95), chan doan (47), lam sang (44), trieu chung (39), khong kham (35), danh gia (32), xet nghiem (30), kham benh (27), khong tham (25), kham duoc (24), kham lam (13), chuyen mon (12), go nghe (7) |
| Technical / Connectivity | 344 | 151 | 109 | 84 | internet (48), connection (18), limited access (12), internet connection (11), technical (11), internet access (10), connectivity (6), reliable internet (5), technical issues (4), connection lack (3), poor connectivity (3), complexity (2), complicate (2), connections (2), digital infrastructure (2), high speed (2), internet connectivity (2), interruption (2), limited internet (2), maintenance (2), technical skills (2) | internet (63), ket noi (40), mang internet (17), duong truyen (15), on dinh (15), he thong (8), wifi (8), phan mem (7), truyen thong (7), ung dung (7), mang kem (6) |
| Human Interaction / Comfort | 271 | 18 | 146 | 107 | interaction (5), interactions (5), human interaction (4), comfortable (2), meet doctors (2) | kho (115), tuong (48), kho khan (38), cham soc (21), dieu tri (12), phu hop (10), tiep xuc (9) |
| Infrastructure & Facilities | 213 | 30 | 118 | 65 | information (14), infrastructure (8), facilities (3), virtual platform (3), appropriate devices (2) | thiet bi (47), thong tin (46), dich vu (42), cong nghe (40), hinh anh (8) |
| Accessibility / Availability | 162 | 28 | 86 | 48 | rural areas (7), difficult (6), difficulties (4), accessibility (3), accessible (2), difficulty (2), language (2), not accessible (2) | tiep can (38), han che (36), nguoi lon (17), xa (17), kho tiep (12), nguoi gia (8), cao tuoi (6) |
| Digital Literacy & Skills | 154 | 37 | 72 | 45 | literacy (13), knowledge (6), literacy privacy (4), awareness (2), education (2), familiar with (2), new technology (2), not familiar (2), savvy (2), technology knowledge (2) | su dung (59), thoi quen (14), pho bien (12), thanh thao (11), chua quen (7), pho cap (7), trien khai (7) |
| Quality & Accuracy | 105 | 21 | 45 | 39 | accuracy (9), effective (3), quality (3), accurate (2), inaccuracy (2), inaccurate (2) | chinh xac (65), chat luong (19) |
| Privacy & Security | 92 | 54 | 20 | 18 | privacy (21), security (12), privacy concerns (10), security concerns (3), data privacy (2), leakage (2), privacy security (2), sensitive (2) | bao mat (10), bo sot (10), lua dao (9), yen tam (9) |
| Trust & Credibility | 89 | 28 | 40 | 21 | trust (9), reliable (8), reliability (7), credibility (2), patient's trust (2) | tin tuong (32), tin cay (18), ro rang (11) |
| Elderly / Vulnerable | 35 | 15 | 8 | 12 | elderly (12), the elderly (3) | lon tuoi (20) |
| Regulation / Legal / Reimbursement | 35 | 28 | 6 | 1 | regulatory (7), insurance coverage (4), regulatory challenges (4), reimbursement (3), inconsistent insurance (2), legal (2), regulations (2), regulatory issues (2), rules (2) | phap ly (7) |
What kind of health issues that you would use virtual healthcare?
| Canonical term | Total freq | Student | Doctor | Patient | Terms (freq) EN | Terms (freq) VI |
|---|---|---|---|---|---|---|
| Follow-up & Monitoring | 328 | 34 | 220 | 74 | checkups (12), follow ups (6), monitoring (5), routine check (5), appointments (4), medical advice (2) | tu van (189), theo doi (51), xet nghiem (29), tai kham (15), dinh ki (10) |
| Chronic Disease Management | 184 | 73 | 97 | 14 | chronic (25), diabetes (11), hypertension (8), medication management (7), disease management (6), like diabetes (5), managing chronic (4), prescription refills (3), management prescription (2), blood pressure (1), blood sugar (1) | man tinh (67), quan ly (11), huyet ap (8), don thuoc (6), chronic (5), noi khoa (5), tieu duong (5), duong tang (4) |
| Physical Symptoms / Pain | 160 | 41 | 26 | 93 | headache (12), symptoms (11), stomachache (5), constitutional symptoms (3), pain (3), sore throat (3), back pain (2), nausea (1), numb pain (1) | ho (47), trieu chung (25), ho hap (10), sot ho (9), mui hong (8), tai mui (8), dau bung (6), ho sot (6) |
| Mental Health / Psychology | 156 | 80 | 65 | 11 | mental health (45), therapy (9), psychology (4), anxiety (3), depression (3), psychiatry (3), psychological (3), for anxiety (2), for mental (2), behavioral therapy (1), body dysmorphia (1), care suicide (1), mindfulness programs (1), psychologists (1), suicide prevention (1) | tam ly (47), tinh than (17), tam than (8), mental health (4) |
| General / Preventive Care | 149 | 41 | 62 | 46 | common (25), general health (4), health check (4), common health (3), preventive care (3), atypical symptoms (1), basic health (1) | thong thuong (56), tham kham (15), ban dau (13), tong quat (12), phong benh (7), sang loc (5) |
| Infectious & Common Illnesses | 128 | 78 | 11 | 39 | cold (22), flu (18), fever (12), colds (8), cough (8), diarrhea (3), illnesses colds (2), infectious diseases (2), borne diseases (1), nasal congestion (1), sneeze (1) | cam cum (19), tieu hoa (16), thuong gap (7), di ung (4), hay gap (4) |
| Mild / Non-urgent Conditions | 99 | 35 | 36 | 28 | minor illnesses (10), non emergency (9), mild diseases (4), mild conditions (3), mild health (3), mild fever (2), non severe (2), non urgent (2) | benh nhe (33), don gian (21), khong cap (10) |
| Nutrition & Lifestyle | 58 | 6 | 34 | 18 | nutrition (4), lifestyle (2) | dinh duong (47), lam dep (5) |
| Dermatology / Skin Issues | 57 | 19 | 23 | 15 | skin (9), dermatology (7), health dermatology (2), rashes eczema (1) | da lieu (29), ngoai da (9) |
| Specialized Areas | 47 | 11 | 27 | 9 | asthma (3), allergies (2), internal medicine (2), allergy medication (1), alzheimer (1), bone disease (1), menstrual issues (1) | tiem chung (16), dat lich (11), thao duong (5), chup chieu (4) |
