Outbound Call Analysis

Summarization of 24 Hour Data

Discrepencies Depending on Day and Time

Summarization of Nighttime Data

Outlier Analysis

Subset data to only include the datapoints above the Q3 timepoint from summary statistics. Those in the 25% longest wait time are those greater than or equal to 4 minutes

All calls greater than 15 minutes

By Peer Statistics

#summary statistics for each person like above

Summarization of Monthly Data

24 Hour Time Period

Overnight Hours

Holiday Biases