This SOP outlines the inbound shipping process for goods delivered from overseas into the United States using two primary logistics partners: EW and AWOT. It covers cargo pickup, transportation, customs clearance, and final delivery to the WP warehouse.
This section summarizes the logistics responsibilities of EW and AWOT by shipping mode and country/region.
| Partner | Mode | Regions Covered | Responsibilities |
|---|---|---|---|
| EW | Ocean | China, Malaysia, Indonesia | Pickup, customs clearance, delivery |
| AWOT | Ocean | Vietnam | Pickup, ISF filing, documentation |
| Expeditors | Ocean | Vietnam | Customs clearance (partnered with AWOT) |
| Infinit Express | Ocean | Vietnam | Final delivery (partnered with AWOT) |
| AWOT | Air | China & Southeast Asia | Pickup, Customs clearance, local delivery |
| TBD | TBD | Thailand, Cambodia | Under evaluation |
| Channel | Coverage | Modes | Primary Responsibilities |
|---|---|---|---|
| EW | China, Malaysia, Indonesia | Ocean | Pickup, customs clearance, final delivery |
Step 1 – Pickup & Export
- Sandy (sandyf_tsn@2eastwest.com.cn)
arranges pickup in China, Malaysia, or Indonesia and delivers goods to
port for ocean freight.
Step 2 – Customs Clearance
- David (davidz@2eastwest.com)
handles US customs clearance by filing necessary documents (Form 3461,
7501) upon vessel arrival.
Step 3 – Final Delivery
- Ling (lingj@2eastwest.com)
schedules truck appointment for final delivery from port to WP
warehouse.
Step 4 – Internal Ops
- Internal team confirms inbound status in the system and validates all
shipment documents.
Note: In rare cases, shipments may be routed to a bonded warehouse (FTZ). See FTZ Inbound & Outbound SOP for details.
| Channel | Coverage | Modes | Primary Responsibilities |
|---|---|---|---|
| AWOT | Vietnam | Ocean | ISF filing, documentation |
| Expeditors | Vietnam | Ocean | Customs clearance (partnered with AWOT) |
| Infinit Express | Vietnam | Ocean | Final delivery (partnered with AWOT) |
| TBD | Thailand, Cambodia | TBD | Under evaluation |
| Either EW or AWOT | China & Southeast Asia | Air | Based on pricing and transit time |
Step 1 – ISF Filing
- Maria Frausto (maria_frausto@awotglobal.com)
submits ISF Form at least 72 hours prior to ETD.
- ISF acceptance screenshot should be obtained 24–48 hours before
ETD.
Step 2 – Shipment Pre-Alert
- AWOT sends pre-alert notice within 3 days post-departure.
Step 3 – Ocean Customs Clearance
- Amanda Chow (Expeditors) (Amanda.Chow@expeditors.com)
handles customs clearance.
- Backup: Nick Xiao (Nick.Xiao@expeditors.com).
- Arrival Notice should be issued 5–7 days before arrival.
- 7501 Declaration must be submitted within 3 days after A/N.
Step 4 – Final Delivery
- Infinit Express (indo@infinit-express.com)
manages final delivery based on Delivery Order and Container
Notification.
- Expeditors sends delivery orders to:
- do@infinit-express.com
- peri@infinit-express.com
- ethan@infinit-express.com
- jerry.c@infinit-express.com
Step 1 – Shipment Pre-Alert
- Jeff Yu (jeff_yu@awotglobal.com) ensures
the shipment pre-alert is submitted by departure date.
Step 2 – Arrival Notice
- Arrival Notice is sent at least 1 day prior to flight arrival.
Step 3 – Customs Clearance
- Jeff files 7501 Declaration within 1 day post-A/N.
- Handles release notification via ABI message.
Step 4 – Final Delivery
- Jeff Yu (jeff_yu@awotglobal.com) from
AWOT manages both pickup and final delivery for air shipments.
- AWOT is responsible for arranging the final mile trucking and ensuring
delivery to the WP warehouse.
| Partner | Contact Person | |
|---|---|---|
| AWOT | Nemo Chen | Nemo_chen@awotglobal.com |
| EW | Diane Xing | dianex@2eastwest.com |
| Expeditors | Jason Long | Jason.Long@expeditors.com |