inbound_sop_ew

Inbound Shipment Procedures
Department: LIFT
Date: 06/11/2025

Purpose

This SOP outlines the inbound shipping process for goods delivered from overseas into the United States using two primary logistics partners: EW and AWOT. It covers cargo pickup, transportation, customs clearance, and final delivery to the WP warehouse.

Summary

This section summarizes the logistics responsibilities of EW and AWOT by shipping mode and country/region.

Partner	Mode	Regions Covered	Responsibilities
EW	Ocean	China, Malaysia, Indonesia	Pickup, customs clearance, delivery
AWOT	Ocean	Vietnam	ISF filing, documentation
Expeditors	Ocean	Vietnam	Customs clearance (partnered with AWOT)
Infinit Express	Ocean	Vietnam	Final delivery (partnered with AWOT)
AWOT	Air	China & Southeast Asia	Customs clearance, pickup, delivery
TBD	TBD	Thailand, Cambodia	Under evaluation

Inbound Process – EW (Ocean Freight from China, Malaysia, Indonesia)

Channel Overview – EW

Channel	Coverage	Modes	Primary Responsibilities
EW	China, Malaysia, Indonesia	Ocean	Pickup, customs clearance, final delivery

Process & Responsibilities – EW

Step 1 – Pickup & Export

Sandy (sandyf_tsn@2eastwest.com.cn) arranges pickup in China, Malaysia, or Indonesia and delivers goods to port for ocean freight.

Step 2 – Customs Clearance

David (davidz@2eastwest.com) handles US customs clearance by filing necessary documents (Form 3461, 7501) upon vessel arrival.

Step 3 – Final Delivery

Ling (lingj@2eastwest.com) schedules truck appointment for final delivery from port to WP warehouse.

Step 4 – Internal Ops

Internal team confirms inbound status in the system and validates all shipment documents.

Note: In rare cases, shipments may be routed to a bonded warehouse (FTZ). See FTZ Inbound & Outbound SOP for details.

Inbound Process – AWOT (Ocean & Air Freight)

Channel Overview – AWOT

Channel	Coverage	Modes	Primary Responsibilities
AWOT	Vietnam	Ocean	ISF filing, documentation
Expeditors	Vietnam	Ocean	Customs clearance (partnered with AWOT)
Infinit Express	Vietnam	Ocean	Final delivery (partnered with AWOT)
TBD	Thailand, Cambodia	TBD	Under evaluation
Either EW or AWOT	China & Southeast Asia	Air	Based on pricing and transit time

Process & Responsibilities – AWOT Ocean Freight

Step 1 – ISF Filing

Maria Frausto (maria_frausto@awotglobal.com) submits ISF Form at least 72 hours prior to ETD.
ISF acceptance screenshot should be obtained 24–48 hours before ETD.

Step 2 – Shipment Pre-Alert

AWOT sends pre-alert notice within 3 days post-departure.

Step 3 – Ocean Customs Clearance

Amanda Chow (Expeditors) (Amanda.Chow@expeditors.com) handles customs clearance.
Backup: Nick Xiao (Nick.Xiao@expeditors.com).
Arrival Notice should be issued 5–7 days before arrival.
7501 Declaration must be submitted within 3 days after A/N.

Step 4 – Final Delivery

Infinit Express (indo@infinit-express.com) manages final delivery based on Delivery Order and Container Notification.
Expeditors sends delivery orders to:

Process & Responsibilities – AWOT Air Freight

Step 1 – Shipment Pre-Alert

Jeff Yu (jeff_yu@awotglobal.com) ensures the shipment pre-alert is submitted by departure date.

Step 2 – Arrival Notice

Arrival Notice is sent at least 1 day prior to flight arrival.

Step 3 – Customs Clearance

Jeff files 7501 Declaration within 1 day post-A/N.
Handles release notification via ABI message.

Step 4 – Final Delivery

Jeff Yu (jeff_yu@awotglobal.com) from AWOT manages both pickup and final delivery for air shipments.
AWOT is responsible for arranging the final mile trucking and ensuring delivery to the WP warehouse.

Best Practices & Reminders

Submit ISF in advance to avoid penalties.
Ensure all documents (invoice, packing list, B/L) match shipment details.
Maintain active communication with EW and AWOT for timely updates.
Confirm truck appointment bookings and delivery confirmation proactively.

Account Manager Contacts

Partner	Contact Person	Email
AWOT	Nemo Chen	Nemo_chen@awotglobal.com
EW	David	davidz@2eastwest.com
Expeditors	Jason Long	Jason.Long@expeditors.com