Nov 2024 - Nov 2025 AAQ Analysis

As you review these results, please keep in mind that policy questions that do not have an answer cannot be responded to without HUD review and input, and in some cases may have impact on these results, such as timeliness of answers and answer rates per desk.

Volume

By desk, this shows the number of AAQs submitted during each month in the report date range.

Desk Type Question Pool Nov 2024 Dec 2024 Jan 2025 Feb 2025 Mar 2025 Apr 2025 May 2025 Jun 2025 Jul 2025 Aug 2025 Sep 2025 Oct 2025 Nov 2025 Total Carryover Total Average per Month New or Open
Programs CoC 102 89 95 92 89 82 106 113 109 90 87 58 93 125 1330 92.7 1455
Programs ESG 31 17 26 18 26 17 27 16 21 39 68 28 14 5 353 26.8 358
Reporting Systems HDX 92 43 58 18 59 59 118 130 17 25 12 13 70 11 725 54.9 736
Reporting Systems HMIS 45 41 44 46 40 39 39 43 45 43 52 34 17 18 546 40.6 564
Reporting Systems Sage 44 83 69 45 48 48 31 24 57 53 51 62 31 2 648 49.7 650
Total - 314 273 292 219 262 245 321 326 249 250 270 195 225 161 3602 264.7 3763

Status

The following is a breakdown of the current status of all AAQs submitted during a one year time period ending November 30, 2025. Please note that generally AAQs do not stay in “New”, “Approved”, or “Reopened” for long periods of time and will usually show either no results or very few.



Desk Type Desk New Draft Review Approved Answered Cancelled Hold Reopened Total
Programs CoC 3 36 38 2 1217 9 25 0 1330
Programs ESG 0 1 2 1 344 4 1 0 353
Reporting Systems HDX 0 1 0 0 705 19 0 0 725
Reporting Systems HMIS 0 4 0 0 533 9 0 0 546
Reporting Systems Sage 0 2 0 0 638 8 0 0 648
Total - 3 44 40 3 3437 49 26 0 3602

Response Time

Desk Type Question Pool Nov 2024 Dec 2024 Jan 2025 Feb 2025 Mar 2025 Apr 2025 May 2025 Jun 2025 Jul 2025 Aug 2025 Sep 2025 Oct 2025 Nov 2025 Over Ten Ten or under
Programs CoC 23.52 29.37 40.94 21.15 34.05 36.76 36.18 24.52 26.25 26.18 28.47 30.26 13.12 605 612
Programs ESG 4.67 9.10 3.00 6.65 3.67 4.67 3.83 3.56 22.21 4.63 3.60 1.63 8.22 38 306
Reporting Systems HDX 9.44 4.15 3.41 3.86 2.20 2.66 1.10 0.82 1.85 2.54 4.88 1.50 0.82 27 678
Reporting Systems HMIS 7.07 6.42 7.00 4.85 4.59 5.26 6.78 4.67 6.89 4.62 5.02 3.61 5.17 74 459
Reporting Systems Sage 0.77 0.66 0.61 1.00 0.45 0.65 0.77 0.64 0.53 0.55 0.58 0.14 1.34 4 634

Currently Open

For Currently Open AAQs: Average Number of Days Open by Desk

The average number of days an AAQ has been open is calculated in a way that excludes weekends. Sometimes an AAQ isn’t assigned to a Desk yet because it is still New when the data was pulled. These would not show on this plot.

Count of Currently Open AAQs by Office

Currently open AAQs broken out by whether the AAQ is open with a TA Provider or with HUD.

Desk Type Question Pool Average Days Count AAQs
Programs CoC 74.7 104
Programs ESG 25.2 5
Reporting Systems HDX 3.0 1
Reporting Systems HMIS 6.0 4
Reporting Systems Sage 45.5 2

Asked vs Answered

Asked vs Answered Across All Desks

How many AAQs were submitted in a month compared to how many were answered in that same month? If 100 AAQs were submitted in January, and 100 AAQs were answered in January, that ratio would be 100%. Dots above the center line mean the desk answered more than were asked in that month, and dots below mean that more questions were asked than answered in that month.

AAQs that get cancelled are removed from the “Asked” total as they are cancelled, so ratios may change in previous months over time.

Month Asked Cancelled Asked minus Cancelled Answered Ratio
November 2024 314 4 310 309 99.7%
December 2024 273 4 269 298 110.8%
January 2025 292 4 288 268 93.1%
February 2025 219 3 216 232 107.4%
March 2025 262 3 259 276 106.6%
April 2025 245 7 238 241 101.3%
May 2025 321 3 318 312 98.1%
June 2025 326 5 321 307 95.6%
July 2025 249 3 246 240 97.6%
August 2025 250 3 247 255 103.2%
September 2025 270 1 269 284 105.6%
October 2025 195 4 191 183 95.8%
November 2025 225 5 220 222 100.9%



Asked vs Answered by Desk

Month Asked Asked Cancelled Asked minus Cancelled Answered Percent Answered
Desk: CoC
November 2024 102 0 102 109 106.9%
December 2024 89 1 88 90 102.3%
January 2025 95 1 94 86 91.5%
February 2025 92 2 90 97 107.8%
March 2025 89 1 88 115 130.7%
April 2025 82 2 80 71 88.7%
May 2025 106 0 106 104 98.1%
June 2025 113 1 112 94 83.9%
July 2025 109 0 109 110 100.9%
August 2025 90 0 90 96 106.7%
September 2025 87 0 87 91 104.6%
October 2025 58 0 58 54 93.1%
November 2025 93 1 92 98 106.5%
Desk: ESG
November 2024 31 0 31 21 67.7%
December 2024 17 0 17 31 182.4%
January 2025 26 1 25 18 72.0%
February 2025 18 0 18 17 94.4%
March 2025 26 0 26 30 115.4%
April 2025 17 0 17 18 105.9%
May 2025 27 0 27 23 85.2%
June 2025 16 0 16 18 112.5%
July 2025 21 1 20 19 95.0%
August 2025 39 2 37 35 94.6%
September 2025 68 0 68 73 107.4%
October 2025 28 0 28 27 96.4%
November 2025 14 0 14 9 64.3%
Desk: HDX
November 2024 92 2 90 94 104.4%
December 2024 43 1 42 39 92.9%
January 2025 58 0 58 63 108.6%
February 2025 18 0 18 22 122.2%
March 2025 59 2 57 40 70.2%
April 2025 59 3 56 70 125.0%
May 2025 118 2 116 115 99.1%
June 2025 130 4 126 130 103.2%
July 2025 17 0 17 13 76.5%
August 2025 25 1 24 24 100.0%
September 2025 12 0 12 17 141.7%
October 2025 13 0 13 12 92.3%
November 2025 70 4 66 65 98.5%
Desk: HMIS
November 2024 45 2 43 42 97.7%
December 2024 41 1 40 53 132.5%
January 2025 44 1 43 37 86.0%
February 2025 46 0 46 48 104.3%
March 2025 40 0 40 44 110.0%
April 2025 39 1 38 34 89.5%
May 2025 39 1 38 40 105.3%
June 2025 43 0 43 40 93.0%
July 2025 45 1 44 45 102.3%
August 2025 43 0 43 45 104.7%
September 2025 52 1 51 53 103.9%
October 2025 34 1 33 33 100.0%
November 2025 17 0 17 18 105.9%
Desk: Sage
November 2024 44 0 44 43 97.7%
December 2024 83 1 82 85 103.7%
January 2025 69 1 68 64 94.1%
February 2025 45 1 44 48 109.1%
March 2025 48 0 48 47 97.9%
April 2025 48 1 47 48 102.1%
May 2025 31 0 31 30 96.8%
June 2025 24 0 24 25 104.2%
July 2025 57 1 56 53 94.6%
August 2025 53 0 53 55 103.8%
September 2025 51 0 51 50 98.0%
October 2025 62 3 59 57 96.6%
November 2025 31 0 31 32 103.2%

Citations
R Core Team (2021). R: A language and environment for statistical computing. R Foundation for Statistical Computing, Vienna, Austria.
Wickham et al., (2019). Welcome to the tidyverse. Journal of Open Source Software, 4(43), 1686
Sam Firke (2021). janitor: Simple Tools for Examining and Cleaning Dirty Data. R package version 2.1.0.
Richard Iannone, Joe Cheng and Barret Schloerke (2021). gt: Easily Create Presentation-Ready Display Tables. R package version 0.3.1.
Simon Garnier (2018). viridis: Default Color Maps from ‘matplotlib’. R package version 0.5.1.
Bob Rudis (2019). streamgraph: streamgraph is an htmlwidget for building streamgraph visualizations. R package version 0.9.0.