Churns

Churn rate

51.6%

Total customers

488,233

Churn rate goal

10%

Product sorted in descending order of churn rates.

Product sorted in ascending order of churn rates.

Data

This page displays bank customer churn data,

The data was obtained from a multinational bank with branches in Nigeria and across Africa. It was generated in 2023. Bank.

Metadata

The variables and their definition are given below.

Variable
Account ID	A unique identifier for each customer account.
Years	The number of years a customer has been with the bank.
Churn	A binary indicator of whether the customer has churned (e.g., 0 for not churned, 1 for churned).
Risk rating	A rating or score that reflects the financial risk associated with the customer.
Currency	The currency used in the customer’s account (e.g., NGN, USD, EUR).
Available balance	The average balance in the customer’s account over a specified period.
Scheme type	The type of banking scheme or product the customer is using. Y = Yes; N = No.
Mobile App Adoption	Indicates whether the customer uses the bank’s mobile app. Y = Yes; N = No.