November 17, 2024

Calls Reported to FTC

A brief look at calls reported to the FTC in violation of the national do not call list. Data used in this presentation was recorded from July 11 through July 17 in 2019.

The data is broken down by calls per state without consideration of population or demographics. The data shows that states with higher populations received more calls. A deeper analysis of population statistics could provide insights into the targeting of these unwanted calls.

Categories of Reported Calls

  1. Calls pretending to be government, businesses, or family and friends
  2. Charities
  3. Computer & technical support
  4. Debt collection
  5. Dropped call or no message
  6. Energy, solar, & utilities
  7. Home improvement & cleaning
  8. Home security & alarms
  9. Lotteries, prizes & sweepstakes
  10. Medical & prescriptions
  11. No Subject Provided
  12. Other
  13. Reducing your debt (credit cards, mortgage, student loans)
  14. Vacation & timeshares
  15. Warranties & protection plans
  16. Work from home & other ways to make money

All Calls by Category and State

Total Calls per State

Total Calls per State Cont.

mean: \(\bar{x} =\) \(\Sigma x \over n\)

Top 3 States by Call Volume (Code)

cali <- incidentbyState %>%
  filter(State == "California")


texas <- incidentbyState %>%
  filter(State == "Texas")


florida <- incidentbyState %>%
  filter(State == "Florida")


top3 <- rbind(cali, texas)

top3 <- rbind(top3, florida)

test <- ggplot(top3, aes(Category, numComplaints)) +
  geom_point()
test + facet_wrap(~State)

Top 3 States by Call Volume

References