Illya Mowerman, Ph.D.
Data: Thorough analysis of accurate, complete data serves as the foundation of your data story. Analyzing data using descriptive, diagnostic, predictive, and prescriptive analysis can enable you to understand its full picture.
Narrative: A verbal or written narrative, also called a storyline, is used to communicate insights gleaned from data, the context surrounding it, and actions you recommend and aim to inspire in your audience.
Visualizations: Visual representations of your data and narrative can be useful for communicating its story clearly and memorably. These can be charts, graphs, diagrams, pictures, or videos.
Data storytelling can be used internally (for instance, to communicate the need for product improvements based on user data) or externally (for instance, to create a compelling case for buying your product to potential customers).
Data storytelling uses the same narrative elements as any story you’ve read or heard before: characters, setting, conflict, and resolution.
To help illustrate this, imagine you’re a data analyst and just discovered your company’s recent decline in sales has been driven by customers of all genders between the ages of 14 and 23. You find that the drop was caused by a viral social media post highlighting your company’s negative impact on the environment, and craft a narrative using the four key story elements:
Characters: The players and stakeholders include customers between the ages of 14 and 23, environmentally conscious consumers, and your internal team. This doesn’t need to be part of your presentation, but you should define the key players for yourself beforehand.
Setting: Set the scene by explaining there’s been a recent drop in sales driven by customers of all genders ages 14 to 23. Use a data visualization to show the decline across audience types and highlight the largest drop in young users.
Conflict: Describe the root issue: A viral social media post highlighted your company’s negative impact on the environment and caused tens of thousands of young customers to stop using your product. Incorporate research (such as this article in the Harvard Business Review) about how consumers are more environmentally conscious than ever and how sustainably-marketed products can potentially drive more revenue than their unsustainable counterparts. Remind the team of your company’s current unsustainable manufacturing practices to clarify why customers stopped purchasing your product. Use visualizations here, too.
Resolution: Propose your solution. Based on this data, you present a long-term goal to pivot to sustainable manufacturing practices. You also center marketing and public relations efforts on making this pivot visible across all audience segments. Use visualizations that show the investment required for sustainable manufacturing practices can pay off in the form of earning customers from the growing environmentally conscious market segment.
If there isn’t a conflict in your data story—for instance, if the data showed your current marketing campaign was driving traffic and exceeding your goal—you can skip that element and go straight to recommending that the current course of action be maintained.
(Source: https://online.hbs.edu/blog/post/data-storytelling)
To identify factors contributing to store success and develop strategies to improve underperforming stores.
Title: “Unlocking Success: The Tale of Our Retail Stores”
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