Storytelling in Business Analytics

Illya Mowerman, Ph.D.

Introduction

There are three key components to data storytelling:

Data: Thorough analysis of accurate, complete data serves as the foundation of your data story. Analyzing data using descriptive, diagnostic, predictive, and prescriptive analysis can enable you to understand its full picture.

Narrative: A verbal or written narrative, also called a storyline, is used to communicate insights gleaned from data, the context surrounding it, and actions you recommend and aim to inspire in your audience.

Visualizations: Visual representations of your data and narrative can be useful for communicating its story clearly and memorably. These can be charts, graphs, diagrams, pictures, or videos.

Data storytelling can be used internally (for instance, to communicate the need for product improvements based on user data) or externally (for instance, to create a compelling case for buying your product to potential customers).

How to Craft a Compelling Data Narrative

Data storytelling uses the same narrative elements as any story you’ve read or heard before: characters, setting, conflict, and resolution.

To help illustrate this, imagine you’re a data analyst and just discovered your company’s recent decline in sales has been driven by customers of all genders between the ages of 14 and 23. You find that the drop was caused by a viral social media post highlighting your company’s negative impact on the environment, and craft a narrative using the four key story elements:

Characters: The players and stakeholders include customers between the ages of 14 and 23, environmentally conscious consumers, and your internal team. This doesn’t need to be part of your presentation, but you should define the key players for yourself beforehand.

Setting: Set the scene by explaining there’s been a recent drop in sales driven by customers of all genders ages 14 to 23. Use a data visualization to show the decline across audience types and highlight the largest drop in young users.

Conflict: Describe the root issue: A viral social media post highlighted your company’s negative impact on the environment and caused tens of thousands of young customers to stop using your product. Incorporate research (such as this article in the Harvard Business Review) about how consumers are more environmentally conscious than ever and how sustainably-marketed products can potentially drive more revenue than their unsustainable counterparts. Remind the team of your company’s current unsustainable manufacturing practices to clarify why customers stopped purchasing your product. Use visualizations here, too.

Resolution: Propose your solution. Based on this data, you present a long-term goal to pivot to sustainable manufacturing practices. You also center marketing and public relations efforts on making this pivot visible across all audience segments. Use visualizations that show the investment required for sustainable manufacturing practices can pay off in the form of earning customers from the growing environmentally conscious market segment.

If there isn’t a conflict in your data story—for instance, if the data showed your current marketing campaign was driving traffic and exceeding your goal—you can skip that element and go straight to recommending that the current course of action be maintained.

(Source: https://online.hbs.edu/blog/post/data-storytelling)

The Power of Data Storytelling

Key Components of Data Storytelling

  1. Data: Foundation of the story
    • Includes descriptive, diagnostic, predictive, and prescriptive analysis
    • Ensures accuracy and relevance
  2. Narrative: Verbal or written storyline
    • Communicates insights, context, and recommended actions
    • Structures the data into a coherent story
  3. Visualizations: Visual representations of data and narrative
    • Can include charts, graphs, diagrams, pictures, or videos
    • Makes the story more memorable and easily digestible

Best Practices for Data Storytelling

The Data Storytelling Process

  1. Define the objective
  2. Collect and analyze data
  3. Identify key insights
  4. Craft the narrative
  5. Create visualizations
  6. Deliver and iterate

Emotional Intelligence in Data Storytelling

Balancing Narrative Clarity with Accuracy

Tools and Technologies for Data Storytelling

Practical Example: Retail Store Performance Analysis

Scenario

Data Collection and Analysis

Crafting the Data Story

Step 1: Define the Objective

To identify factors contributing to store success and develop strategies to improve underperforming stores.

Step 2: Identify the Key Insights

  1. Location significantly impacts store performance
  2. Customer satisfaction correlates strongly with sales
  3. Product mix varies between high and low-performing stores

Developing the Narrative

Title: “Unlocking Success: The Tale of Our Retail Stores”

Visualizations

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Recommendations

  1. Invest in prime urban locations for new store openings
  2. Implement best practices from high-satisfaction stores across the chain
  3. Tailor product mix based on local demographics and preferences
  4. Enhance training programs to improve customer service in underperforming stores

Delivery and Impact

Challenges and Opportunities

Measuring the Impact of Data Storytelling

The Future of Data Storytelling

Conclusion