Personal Information

Harshika
Harshika

Who I’m

I’m currently a student at University of Cincinnati, Major in Business Analytics.I grew up in India, and this is my first time in United states

Academic Background

-Masters in Management Science Major in Business analytic, University of Cincinnati

-Bachelors in Data Science and Analytically Engineering Loyola Academy

Professional Background

• Two years of experience in Dell EMC NetWorker as a Technical Support Engineer. • Proficient in chat support and Vic-Web model for Dell EMC NetWorker software. • Experienced in handling a variety of backup and restore-related issues. • Acquired in-depth knowledge of NetWorker versions 9.X, 18.X, and the latest 19.X. • Managed employee training for new team members, offering continuous guidance and mentor ship on best practices while providing constructive feedback. • Played a key role in achieving high CSAT scores and effectively handling challenging customer situations. • Improved team efficiency by transitioning to the role of L2, actively supporting TSEs in live chats and facilitating issue resolution. • Collaborated with team leads and fulfilled all the responsibilities as a team lead

Experience with R

  • Used to have a subject in my under Graduation
  • Not exposed to much into Industrial R in a real time experience but willing to learn in depth