CICIP Voice of Customer Survey

	Overall (N=32)
Age
16-24	5 (15.6%)
25-34	11 (34.4%)
35-44	8 (25.0%)
45-54	5 (15.6%)
55+	3 (9.4%)
Gender Identity
Male	12 (37.5%)
Female	19 (59.4%)
Non-Binary	0 (0%)
Transgender Male	1 (3.1%)
Transgender Female	0 (0%)
Other	0 (0%)
Not listed	0 (0%)
Prefer not to answer	0 (0%)
Time of Arrival
Day (7A-3P)	23 (71.9%)
Evening (3P-11P)	7 (21.9%)
Night (11P-7A)	2 (6.3%)
Don't have a doctor
Yes	14 (43.8%)
No	18 (56.3%)
Doctor's office/clinic was not open
Yes	0 (0%)
No	17 (53.1%)
Missing	15 (46.9%)
Doctor's office/clinic was open, but could not get an appointment
Yes	3 (9.4%)
No	14 (43.8%)
Missing	15 (46.9%)
No transportation to doctor's office
Yes	2 (6.3%)
No	15 (46.9%)
Missing	15 (46.9%)
Told to go to ED by medical professional (nurse call line, doctor's office, etc.)
Yes	4 (12.5%)
No	13 (40.6%)
Missing	15 (46.9%)
Problem was too serious for the doctor's office/ Wanted to be extra careful
Yes	24 (75.0%)
No	7 (21.9%)
Missing	1 (3.1%)
Get most of my care at the emergency department
Yes	14 (43.8%)
No	16 (50.0%)
Missing	2 (6.3%)
Preference for ED over other healthcare providers - ED is more efficient than other options
Yes	13 (40.6%)
No	16 (50.0%)
Missing	3 (9.4%)
Location/convenience of the ED
Yes	23 (71.9%)
No	7 (21.9%)
Missing	2 (6.3%)
Needed x-ray or other care only available in the ED
Yes	8 (25.0%)
No	22 (68.8%)
Missing	2 (6.3%)
ED is cheaper than/has no copay compared to other options
Yes	4 (12.5%)
No	26 (81.3%)
Missing	2 (6.3%)
Had no insurance so went to ED
Yes	4 (12.5%)
No	25 (78.1%)
Missing	3 (9.4%)