Class Project - Coca-Cola vs Pepsi
Johanna Cardenas, Jacob Fuentes, Michelle Serna, zhenning Jimmy xu, follow me on Twitter: https://twitter.com/MKTJimmyxu
05/03/2023
Learning objectives This is an analysis detailing the preference between Coca-Cola and Pepsi.
library(readr)
mydata <-read_csv('customer_segmentation.csv')## Rows: 22 Columns: 15
## ── Column specification ────────────────────────────────────────────────────────
## Delimiter: ","
## dbl (15): ID, CS_helpful, Recommend, Come_again, All_Products, Profesionalis...
##
## ℹ Use `spec()` to retrieve the full column specification for this data.
## ℹ Specify the column types or set `show_col_types = FALSE` to quiet this message.Importing data
In the following step, you will standardize your data(i.e., data with a mean of 0 and a standard deviation of 1). You can use the scale function from the R environment which is a generic function whose default method centers and/or scales the columns of a numeric matrix.
Building distance function and ploting the trees (dendrograms)
Hierarchical clustering (using the function hclust) is an informative way to visualize the data.
We will see if we could discover subgroups among the variables or among the observations.
use = scale(mydata[,-c(1)], center = TRUE, scale = TRUE)
dist = dist(use)
d <- dist(as.matrix(dist)) # find distance matrix
seg.hclust <- hclust(d) # apply hirarchical clustering
library(ggplot2) # needs no introduction
plot(seg.hclust)
Identifying clustering memberships for each cluster
Imagine if your goal is to find some profitable customers to target. Now you will be able to see the number of customers using this algorithm.
groups.3 = cutree(seg.hclust,3)
table(groups.3) #A good first step is to use the table function to see how # many observations are in each cluster ## groups.3
## 1 2 3
## 17 2 3#In the following step, we will find the members in each cluster or group.
mydata$ID[groups.3 == 1]## [1] 1 2 3 6 7 8 9 10 11 12 13 14 15 16 17 18 21mydata$ID[groups.3 == 2]## [1] 4 22mydata$ID[groups.3 == 3]## [1] 5 19 20Identifying common features of each cluster using the aggregate function
#?aggregate
aggregate(mydata,list(groups.3),median)## Group.1 ID CS_helpful Recommend Come_again All_Products Profesionalism
## 1 1 11 1 1.0 1.0 2 1.0
## 2 2 13 3 2.5 1.5 3 1.5
## 3 3 19 2 1.0 3.0 3 2.0
## Limitation Online_grocery delivery Pick_up Find_items other_shops Gender Age
## 1 1 2 2 3.0 1 2.0 1 2.0
## 2 2 3 3 2.5 2 1.5 1 2.5
## 3 1 2 3 1.0 2 3.0 2 2.0
## Education
## 1 2
## 2 5
## 3 2aggregate(mydata,list(groups.3),mean)## Group.1 ID CS_helpful Recommend Come_again All_Products Profesionalism
## 1 1 10.76471 1.294118 1.117647 1.235294 1.823529 1.235294
## 2 2 13.00000 3.000000 2.500000 1.500000 3.000000 1.500000
## 3 3 14.66667 2.333333 1.666667 2.666667 3.000000 2.333333
## Limitation Online_grocery delivery Pick_up Find_items other_shops Gender
## 1 1.352941 2.235294 2.235294 2.705882 1.294118 2.647059 1.176471
## 2 2.000000 3.000000 3.000000 2.500000 2.000000 1.500000 1.000000
## 3 2.000000 2.000000 3.000000 1.000000 2.000000 3.000000 2.000000
## Age Education
## 1 2.411765 3.117647
## 2 2.500000 5.000000
## 3 2.666667 2.333333aggregate(mydata[,-1],list(groups.3),median)## Group.1 CS_helpful Recommend Come_again All_Products Profesionalism
## 1 1 1 1.0 1.0 2 1.0
## 2 2 3 2.5 1.5 3 1.5
## 3 3 2 1.0 3.0 3 2.0
## Limitation Online_grocery delivery Pick_up Find_items other_shops Gender Age
## 1 1 2 2 3.0 1 2.0 1 2.0
## 2 2 3 3 2.5 2 1.5 1 2.5
## 3 1 2 3 1.0 2 3.0 2 2.0
## Education
## 1 2
## 2 5
## 3 2aggregate(mydata[,-1],list(groups.3),mean)## Group.1 CS_helpful Recommend Come_again All_Products Profesionalism
## 1 1 1.294118 1.117647 1.235294 1.823529 1.235294
## 2 2 3.000000 2.500000 1.500000 3.000000 1.500000
## 3 3 2.333333 1.666667 2.666667 3.000000 2.333333
## Limitation Online_grocery delivery Pick_up Find_items other_shops Gender
## 1 1.352941 2.235294 2.235294 2.705882 1.294118 2.647059 1.176471
## 2 2.000000 3.000000 3.000000 2.500000 2.000000 1.500000 1.000000
## 3 2.000000 2.000000 3.000000 1.000000 2.000000 3.000000 2.000000
## Age Education
## 1 2.411765 3.117647
## 2 2.500000 5.000000
## 3 2.666667 2.333333cluster_means <- aggregate(mydata[,-1],list(groups.3),mean)Exporting cluster analysis results into excel from R Studio Cloud
write.csv(groups.3, "clusterID.csv")
write.csv(cluster_means, "cluster_means.csv")Downloading your solutions mannually
First, select the files (“clusterID.csv” & “cluster_means.csv”) and put a checkmark before each file.
Second, click the gear icon on the right side of your pane and export the data.
Finding means or medians of each variable (factor) for each cluster
Imagine if your goal is to find some profitable customers to target. Now using the mean function or the median function, you will be able to see the characteristics of each sub-group. Now it is time to use your domain expertise.
Discussion Questions for you (about 20 words per question)
How many observations do we have in each cluster? Answer: Your answer here:
We can look at the medians (or means) for the variables in each cluster. Why is this important?
Answer: Your answer here:
- Do you think if mean or median should be used when it comes to analyzing the differences among different clusters? Why?
Answer: Your answer here:
- Now we need to understand the common characteristics of each cluster. Our goal is to build targeting strategy using the profiles of each cluster. What summary measures of each cluster are appropriate in a descriptive sense.
Answer: Your answer here:
Any major differences between K-means clustering (https://rpubs.com/utjimmyx/kmeans) and Hierarchical clustering? Which one do you like better? Why? You may refer to the assigned readings.
Do a keyword search using “cluster analysis.” How many relevant job titles are there?
Answer: Your answer here:
Advanced Questions (optional but highly recommended)
O. The aggregate function is well suited for this task. Should we use mydata or mydata[,-1] along with the aggregate function? Why? Hint: see the results on my tutorial.
Principal Component Analysis (PCA)
Intro
Principal Component Analysis (PCA) involves the process of understanding different features in a dataset and can be used in conjunction with cluster analysis.
PCA is also a popular machine learning algorithm used for feature selection. Imagine if you have more than 100 features or factors. It is useful to select the most important features for further analysis.
The basic idea when using PCA as a tool for feature selection is to select variables according to the magnitude (from largest to smallest in absolute values) of their coefficients (loadings).
#install.packages('dplyr')
library(dplyr) # sane data manipulation##
## Attaching package: 'dplyr'## The following objects are masked from 'package:stats':
##
## filter, lag## The following objects are masked from 'package:base':
##
## intersect, setdiff, setequal, unionlibrary(tidyr) # sane data munging
library(ggplot2) # needs no introduction
library(ggfortify) # super-helpful for plotting non-"standard" stats objects
#identifying your working directory
getwd() #confirm your working directory is accurate## [1] "/cloud/project"library(readr)
## mydata <-read_csv('Segmentation.csv')
mydata <-read_csv('customer_segmentation.csv')## Rows: 22 Columns: 15## ── Column specification ────────────────────────────────────────────────────────
## Delimiter: ","
## dbl (15): ID, CS_helpful, Recommend, Come_again, All_Products, Profesionalis...
##
## ℹ Use `spec()` to retrieve the full column specification for this data.
## ℹ Specify the column types or set `show_col_types = FALSE` to quiet this message.# read csv file #This allows you to read the data from my Github site.
#Open the data. Note that some students will see an Excel option in "Import Dataset";
#those that do not will need to save the original data as a csv and import that as a text file.
#rm(list = ls()) #used to clean your working environment
fit <- kmeans(mydata[,-1], 3, iter.max=1000)
#exclude the first column since it is "id" instead of a factor #or variable.
#3 means you want to have 3 clusters
table(fit$cluster)##
## 1 2 3
## 10 3 9barplot(table(fit$cluster), col="#336699") #plot
pca <- prcomp(mydata[,-1], scale=TRUE) #principle component analysis
pca_data <- mutate(fortify(pca), col=fit$cluster)
#We want to examine the cluster memberships for each #observation - see last column
ggplot(pca_data) + geom_point(aes(x=PC1, y=PC2, fill=factor(col)),
size=3, col="#7f7f7f", shape=21) + theme_bw(base_family="Helvetica")
autoplot(fit, data=mydata[,-1], frame=TRUE, frame.type='norm')## Too few points to calculate an ellipse
names(pca)## [1] "sdev" "rotation" "center" "scale" "x"pca$center## CS_helpful Recommend Come_again All_Products Profesionalism
## 1.590909 1.318182 1.454545 2.090909 1.409091
## Limitation Online_grocery delivery Pick_up Find_items
## 1.500000 2.272727 2.409091 2.454545 1.454545
## other_shops Gender Age Education
## 2.590909 1.272727 2.454545 3.181818pca$scale## CS_helpful Recommend Come_again All_Products Profesionalism
## 0.7341397 0.6463350 0.7385489 1.0649879 0.5903261
## Limitation Online_grocery delivery Pick_up Find_items
## 0.8017837 0.7672969 0.7341397 1.0568269 0.6709817
## other_shops Gender Age Education
## 1.4026876 0.4558423 0.7385489 1.6223547pca$rotation## PC1 PC2 PC3 PC4 PC5
## CS_helpful -0.488254060 0.18353687 0.09973845 0.045221127 0.092443591
## Recommend -0.330197677 0.13991354 -0.19892372 0.358613745 -0.208505096
## Come_again -0.326085356 -0.34041476 -0.18584895 0.116146481 -0.342514053
## All_Products -0.237688878 -0.33206544 0.30137894 0.022875225 -0.066485862
## Profesionalism -0.369807437 0.03477990 -0.41101054 -0.149688188 0.001503016
## Limitation -0.276227449 0.18864661 0.36353878 -0.334396804 -0.017461769
## Online_grocery -0.043475182 0.32978681 -0.14782950 0.422865900 0.019831184
## delivery -0.351938301 0.28759967 0.12110867 0.150376344 0.006723563
## Pick_up 0.208402706 0.44334883 0.09799661 -0.011935578 -0.138495611
## Find_items -0.240648470 -0.08690804 0.51908591 -0.153694840 0.085804597
## other_shops 0.087708302 -0.24033344 0.09192695 0.002751194 -0.738531498
## Gender -0.196617487 -0.28135924 -0.35122683 -0.257036171 0.306921574
## Age 0.056826085 -0.36201176 0.08767070 0.349708269 0.387112312
## Education 0.004030129 -0.14223843 0.26258524 0.554568267 0.097308148
## PC6 PC7 PC8 PC9 PC10
## CS_helpful -0.11077913 0.035353541 0.13007878 -0.43856718 0.09590230
## Recommend -0.09553144 0.200038529 -0.01130160 0.43984794 0.62683843
## Come_again -0.06572910 0.024522862 -0.23986864 -0.10307364 -0.19352387
## All_Products 0.46023149 0.245244527 0.28514611 -0.25163505 0.07413083
## Profesionalism 0.09677131 0.297360901 0.20638892 -0.09904767 -0.23742562
## Limitation -0.29652333 -0.331945940 -0.14649416 -0.25432284 0.32279594
## Online_grocery 0.35598881 -0.554513343 0.34468239 -0.11197454 -0.07743250
## delivery 0.15452242 -0.085950762 -0.58313191 0.17757789 -0.44900412
## Pick_up 0.41357158 0.220929987 -0.11529403 -0.09148473 0.18348083
## Find_items 0.22151682 -0.015221196 0.20963596 0.57238758 -0.10243200
## other_shops 0.11847361 -0.333249591 -0.04002334 -0.04516252 0.05022230
## Gender 0.15664439 -0.471694070 0.01241550 0.19824069 0.17283668
## Age 0.26951115 0.008307255 -0.45046829 -0.20951026 0.27670798
## Education -0.42807889 -0.042929384 0.24348136 0.02132896 -0.18341535
## PC11 PC12 PC13 PC14
## CS_helpful 0.08499678 0.12853926 0.13765569 -0.65780467
## Recommend 0.10152978 0.06719730 -0.01896875 0.09433582
## Come_again -0.05106820 -0.69346597 -0.10901925 -0.08073348
## All_Products 0.26555413 0.12536909 -0.39652455 0.26816734
## Profesionalism -0.48073471 0.20344701 0.29530718 0.32314938
## Limitation -0.17311939 -0.13086687 -0.01435426 0.45614659
## Online_grocery 0.10539622 -0.22720433 0.15130596 0.17638419
## delivery 0.12003990 0.30862260 -0.18974545 0.07741658
## Pick_up -0.52442325 -0.19195723 -0.32143825 -0.20177844
## Find_items -0.16039580 -0.22254458 0.32134565 -0.15561551
## other_shops -0.18306875 0.39928130 0.19565336 -0.13485229
## Gender -0.21563958 0.12285325 -0.42084814 -0.20852942
## Age -0.19550324 0.02689677 0.38447466 0.05500715
## Education -0.45140171 0.12388542 -0.30897450 0.02713011dim(pca$x)## [1] 22 14biplot(pca, scale=0)
pca$rotation=-pca$rotation
pca$x=-pca$x
biplot(pca, scale=0)
pca$sdev## [1] 1.7762774 1.5392773 1.3417626 1.2574520 1.1217199 1.0080006 0.7824326
## [8] 0.7619842 0.6731043 0.6257669 0.5998688 0.4509321 0.4352687 0.1717997pca.var=pca$sdev^2
pca.var## [1] 3.15516153 2.36937455 1.80032691 1.58118560 1.25825561 1.01606526
## [7] 0.61220073 0.58061988 0.45306947 0.39158416 0.35984260 0.20333971
## [13] 0.18945885 0.02951515pve=pca.var/sum(pca.var)
pve## [1] 0.225368681 0.169241039 0.128594779 0.112941828 0.089875401 0.072576090
## [7] 0.043728623 0.041472849 0.032362105 0.027970297 0.025703043 0.014524265
## [13] 0.013532775 0.002108225plot(pve, xlab="Principal Component", ylab="Proportion of Variance Explained", ylim=c(0,1),type='b')
plot(cumsum(pve), xlab="Principal Component", ylab="Cumulative Proportion of Variance Explained", ylim=c(0,1),type='b')
write.csv(pca_data, "pca_data.csv")
#save your cluster solutions in the working directory
#We want to examine the cluster memberships for each observation - see last column of pca_dataDiscussion Questions for you (50 words per questions)
- Think about at least one question you could answer using this result. Please make sure to cite the original source. Answer: Your answer here:
2.Interpret the PCA graphs according to the required reading(p.385-p.399) https://www.statlearning.com/ (page number required).
References
Cluster analysis - reading (p.385-p.399) https://www.statlearning.com/
Hint:you can download the free version of this book from this website.
Comparison of similarity coefficients used for cluster analysis with dominant markers in maize (Zea mays L) https://www.scielo.br/scielo.php?script=sci_arttext&pid=S1415-47572004000100014&lng=en&nrm=iso
Principal Component Methods in R: Practical Guide http://www.sthda.com/english/articles/31-principal-component-methods-in-r-practical-guide/118-principal-component-analysis-in-r-prcomp-vs-princomp/
Principal component analysis - reading (p.404-p.405) https://www.statlearning.com/
Hint:you can download the free version from this website.
Principal Component Methods in R: Practical Guide http://www.sthda.com/english/articles/31-principal-component-methods-in-r-practical-guide/118-principal-component-analysis-in-r-prcomp-vs-princomp/